Working with ServiceNow technology stack: ITSM, CMDB, CSM, SPM
- Recommend, develop and maintain the ServiceNow platform configuration & customized solutions for KION Group
- Translate business and technical requirements into design elements to achieve business objectives
- Support and drive development in alignment with the ServiceNow architect and roadmap in line with the business strategy
- Being a technical support person of the ServiceNow platform and point of contact for ServiceNow-related questions
- Drive development in alignment with platform governance and related processes
- Use case design and development in close cooperation with the business
- Provide training on the Service Now platform to various stakeholders on new features, and increase the awareness of ServiceNow in KION Group
- Work Cross functionally as required with other application developers to ensure streamlined data management and integration behaviors
3-5 years in the role of ServiceNow developer ITSM: Fundamentals → Advanced (core expectation) CMDB: Awareness → Fundamentals CSM: Fundamentals → Advanced (core expectation)* SPM: Fundamentals → Advanced (core expectation)* Proven Knowledge/experience -Integrations / APIs: Fundamentals (REST basics, simple batch integrations) Jira: Awareness → Fundamentals (connectivity and basic sync) SAP (MDG/S4): Awareness; able to follow patterns and implement under supervision Ability to recommend and advocate solutions to the business and manage stakeholder expectations At least 2 Certified Implementation Specialist (CIS) Certifications, ServiceNow Certified Technical Architect (CTA) is an advantage Working experience with ITIL and Agile project methodology Fluent English, written and spoken
Skills Required
- 3–5 years of experience as a ServiceNow Developer
- ServiceNow ITSM knowledge from fundamentals through advanced level
- ServiceNow CSM knowledge from fundamentals through advanced level
- ServiceNow SPM knowledge from fundamentals through advanced level
- CMDB knowledge at awareness through fundamentals level
- Integration and API experience, including REST basics and simple batch integrations
- Jira connectivity and basic synchronization knowledge
- SAP MDG and SAP S/4HANA awareness, with ability to implement patterns under supervision
- Ability to recommend solutions, advocate to the business, and manage stakeholder expectations
- At least two ServiceNow Certified Implementation Specialist certifications
- Working experience with ITIL and Agile project methodology
- Fluent written and spoken English
- ServiceNow Certified Technical Architect certification
What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries. We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers. Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry. With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis. No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally. Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
