The Role
Develop and support enterprise ServiceNow implementations across ITSM, CSM, FSM, and ITBM. Configure modules, build integrations using JavaScript, SOAP, REST, and SAML, and customize UI components with HTML, CSS, Jelly, and UI Macros. Create business rules, script includes, UI actions, scheduled jobs, client scripts, and Flow Designer elements. Collaborate with cross-functional teams, troubleshoot issues, and improve ServiceNow implementation methodologies.
Summary Generated by Built In
Black Box Network Services India Pvt Ltd. is looking for a talented and experienced ServiceNow Developer to join our dynamic IT team. The successful candidate will play a crucial role in implementing, configuring, and supporting ServiceNow modules across our enterprise. With a minimum of 3 years of relevant experience, you will bring expertise in ServiceNow configuration, 3rd party integrations, and a solid understanding of ITSM and ITIL principles. Your strong technical skills and excellent communication abilities will be key to driving our ServiceNow initiatives forward.
Responsibilities
- Implement and configure ServiceNow modules, including ITSM, CSM, FSM, and ITBM, to meet business requirements.
- Integrate ServiceNow with other applications and systems using JavaScript, SOAP, REST, and SSO-SAML.
- Develop and customize ServiceNow using UI Pages, UI Macro, CSS, HTML, and Jelly.
- Utilize ServiceNow APIs and client/server-side JavaScript for efficient development and integration.
- Create and maintain business rules, script includes, UI actions, and flow designer elements.
- Manage scheduled jobs and client scripts to automate processes and enhance system efficiency.
- Drive continuous improvement of our ServiceNow implementation methodology and service offerings.
- Collaborate with cross-functional teams to extend ServiceNow to different departments and geographies.
- Provide support and troubleshooting for ServiceNow-related issues and queries.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5-8 years of total work experience, with 3-8 years of relevant ServiceNow experience.
- Strong knowledge of ServiceNow modules, especially ITSM/CSM/FSM/ITBM.
- Proficiency in ServiceNow configuration, 3rd party integrations, and API usage.
- Experience with JavaScript, AJAX, SOAP, REST, and SSO-SAML integration.
- Familiarity with UI development using CSS, HTML, Jelly, and UI Macro.
- Excellent verbal and written communication skills in English.
- Experience with relational databases (MySQL, Oracle) is preferred.
- Understanding of ITIL and ITSM principles is essential.
- Ability to work collaboratively in a team environment.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 5-8 years of total work experience
- 3-8 years of relevant ServiceNow experience
- Strong knowledge of ServiceNow modules, especially ITSM, CSM, FSM, and ITBM
- Experience with ServiceNow configuration, third-party integrations, and API usage
- Experience with JavaScript, AJAX, SOAP, REST, and SSO-SAML integration
- Familiarity with UI development using CSS, HTML, Jelly, and UI Macros
- Excellent verbal and written communication skills in English
- Experience with relational databases such as MySQL and Oracle
- Understanding of ITIL and ITSM principles
- Ability to work collaboratively in a team environment
Black Box Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Box and has not been reviewed or approved by Black Box.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical and prescription drug coverage plus dental and vision plan options. Life and disability protections are also included, along with EAP and emergency travel assistance.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid time off, company holidays, floating holidays, and multiple leave types such as jury duty and bereavement leave. Paid time off and benefits are also characterized as “good” in at least one recent account.
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Retirement Support — Retirement and tax-advantaged savings options include a 401(k), FSAs, and an HSA with company contributions. A company match is also cited in one instance, suggesting some employer support for retirement saving.
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The Company
What We Do
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.
