The Role
Develop, configure, and integrate ServiceNow modules across the enterprise. Build business rules, script includes, UI actions, Flow Designer components, and client- and server-side JavaScript. Customize user interfaces, troubleshoot instances, support users, document configurations, and drive continuous improvement. Collaborate with cross-functional stakeholders to translate business requirements into solutions while applying ServiceNow APIs, web services, relational databases, ITIL, and ITSM best practices.
Summary Generated by Built In
Black Box Network Services India Pvt Ltd. is looking for a talented and experienced ServiceNow Developer to join our dynamic IT team. The successful candidate will play a crucial role in driving the implementation and configuration of ServiceNow modules across our enterprise. With a focus on ITSM/CSM/FSM/ITBM/Source to Pay modules, you will be responsible for integrating ServiceNow with other applications and ensuring a seamless user experience. Your expertise in ServiceNow APIs, JavaScript, and relational databases will be key to your success in this role.
Responsibilities
- Implement and configure ServiceNow modules, including ITSM, CSM, FSM, ITBM, and Source to Pay, to meet business requirements.
- Integrate ServiceNow with other applications and systems using APIs, JavaScript, and web services.
- Develop and maintain business rules, script includes, UI actions, and flow designer components.
- Write and debug client-side and server-side JavaScript for ServiceNow applications.
- Customize ServiceNow using UI Pages, UI Macros, CSS, HTML, and Jelly to enhance the user experience.
- Support and troubleshoot ServiceNow instances, providing timely resolutions to user issues.
- Drive continuous improvement initiatives for our ServiceNow implementation methodology.
- Collaborate with cross-functional teams to understand business needs and translate them into ServiceNow configurations.
- Stay updated with the latest ServiceNow features and best practices, and suggest enhancements to our processes.
- Document and maintain knowledge base articles for ServiceNow configurations and best practices.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-8 years of relevant experience in ServiceNow development, configuration, and integration.
- Strong knowledge of ServiceNow modules, APIs, and JavaScript.
- Experience with relational databases (MySQL, Oracle) and web services (SOAP, REST).
- Excellent verbal and written communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders.
- Familiarity with ITIL and ITSM principles and best practices.
- Ability to work independently and manage multiple projects simultaneously.
- Analytical mindset with problem-solving and troubleshooting skills.
- Willingness to learn and adapt to new technologies and industry trends.
- Experience with Agile/Scrum methodologies is preferred.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 3-8 years of relevant ServiceNow development, configuration, and integration experience
- Strong knowledge of ServiceNow modules, APIs, and JavaScript
- Experience with relational databases, including MySQL or Oracle
- Experience with SOAP and REST web services
- Excellent verbal and written communication skills
- Familiarity with ITIL and ITSM principles and best practices
- Ability to work independently and manage multiple projects simultaneously
- Analytical problem-solving and troubleshooting skills
- Willingness to learn and adapt to new technologies and industry trends
- Experience with Agile and Scrum methodologies
Black Box Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Box and has not been reviewed or approved by Black Box.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical and prescription drug coverage plus dental and vision plan options. Life and disability protections are also included, along with EAP and emergency travel assistance.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid time off, company holidays, floating holidays, and multiple leave types such as jury duty and bereavement leave. Paid time off and benefits are also characterized as “good” in at least one recent account.
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Retirement Support — Retirement and tax-advantaged savings options include a 401(k), FSAs, and an HSA with company contributions. A company match is also cited in one instance, suggesting some employer support for retirement saving.
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The Company
What We Do
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.
