Company Overview:
Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department, Commerce Department, and State Department.
eTel offers integrated CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications, and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers’ environments and challenges.
Place of Performance: Contractor may be required to travel CONUS and within the NCR during the performance of this contract to attend meetings, conferences, and training. The Contractor may be required to travel to off- site training locations and to ship training aids to these locations.
Citizenship: U.S. Citizenship required
Security Clearance: Must be eligible to obtain and maintain an IRS Moderate Background Investigation (MBI)/Public Trust.
Position Summary:
- Experience: 5+ years ServiceNow/ESM Platform; 2+ years Federal.
- ITSM modules such as Incident, Problem, Change, Request, and Knowledge.
- Development using JavaScript, Record, Ajax, and ServiceNow APIs.
- Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and Data Policies.
- Working knowledge of CMDB and CSDM.
- Service Portal, UI Builder, Workspaces, or Employee Center.
- Update sets, source control, deployments, testing, and upgrades.
- Import Sets, Transform Maps, scheduled jobs, and data migration.
Scope & Complexity:
- Requires a minimum of 3 years of experience with demonstrated capability to configure and integrate ITSM and CMDB/CSDM modules within large, data-segregated instances.
- Resumes must showcase hands-on API integrations, data migrations, handling complex Import Sets/Transform Maps, and deploying update sets with a high degree of technical accuracy to avoid production outages.
Skillsets:
- ITSM, CMDB/CSDM, integrations, Flow Designer/IntegrationHub, UI Builder/Workspaces, platform security, performance optimization.
Certifications (or equivalent): Certified System Administrator (CSA) Required, Certified Implementation Specialist (CIS) required for applicable domains (ITSM, ITOM, HRSD, HAM/SAM)
Commitment to Diversity -
eTelligent Group provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, and any other characteristic provided in accordance with applicable, federal, state and local laws.
Skills Required
- 5+ years of experience with ServiceNow or enterprise service management platforms
- 2+ years of federal government experience
- At least 3 years configuring and integrating ITSM and CMDB/CSDM modules in large, data-segregated instances
- Hands-on experience with API integrations, data migrations, complex Import Sets and Transform Maps, and update set deployments
- Experience with ITSM modules including Incident, Problem, Change, Request, and Knowledge
- Experience with JavaScript, Glide AJAX, and ServiceNow APIs
- Experience with Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and Data Policies
- Working knowledge of CMDB and CSDM
- Experience with Service Portal, UI Builder, Workspaces, or Employee Center
- Experience with source control, deployments, testing, and upgrades
- Experience with Flow Designer, IntegrationHub, platform security, and performance optimization
- Certified System Administrator certification
- Certified Implementation Specialist certification for applicable domains such as ITSM, ITOM, HRSD, HAM, or SAM
- U.S. citizenship
- Eligibility to obtain and maintain an IRS Moderate Background Investigation Public Trust clearance
What We Do
eTelligent Group is a proven team of talented IT professionals providing reliable solutions for business & information technology (IT) management and services. We solve complex program and IT problems by implementing proven strategies & innovative solutions. We deliver IT services, agile and DevOps development, big data services, IT program management, and cyber security services. Working as a trusted partner of the Federal Government, we hold ourselves to the highest industry standards such as (CMMI Level 3 and PMBOK). We are proud of our outstanding past performance implementing client solutions that increase both reliability and security for our clients. We deliver professional services by applying our proven process methodologies to exceed performance standards. We partner with leading COTS solution providers such as webMethods, MuleSoft, and RedHat to provide Middleware, API-led integrations, and SOA-based solutions. We deliver cutting edge technical solutions, while meeting the core business needs of each client.
