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The Role
Develop and implement enterprise ServiceNow SPM solutions covering demand management, PPM, Agile delivery, resource management, financial planning, governance, reporting, and integrations. Configure workflows, scripts, policies, flows, and dashboards; optimize portfolio processes; lead stakeholder workshops, UAT, upgrades, and performance monitoring; support roadmap planning and mentor junior developers. Collaborate with executives, PMOs, finance teams, Product Owners, and Scrum Masters to align technical solutions with strategic objectives.
Summary Generated by Built In
Senior ServiceNow Developer - Strategic Portfolio Management & Business Performance Center
Experience: 4 to 9 years
Location: Bengaluru/Noida
Summary
We are currently recruiting a highly skilled Senior ServiceNow Developer specializing in Strategic Portfolio Management (SPM) to spearhead the architecture, construction, and deployment of robust enterprise-level SPM solutions. This pivotal position centers on optimizing Demand Management, Project and Portfolio Management (PPM), Agile methodologies, Resource allocation, and financial oversight, thereby empowering the organization with data-centric insights for strategic alignment. The successful candidate will combine profound technical proficiency in ServiceNow development with a comprehensive grasp of enterprise portfolio frameworks and agile operating structures, ensuring the delivery of scalable, forward-looking solutions that adapt to the company's long-term strategic vision.
Responsibilities
- SPM Solution Architecture and Implementation: Architect, build, and deploy comprehensive ServiceNow SPM capabilities covering Demand, PPM, Agile development, resource management, and financial planning modules.
- Module Configuration and Visibility: Tailor ServiceNow SPM components to enhance enterprise-level portfolio transparency, streamline prioritization processes, and maximize value realization.
- Best Practices Adherence: Guarantee that all solutions remain scalable, flexible, and consistent with ServiceNow industry standards and recommended roadmap updates.
- Strategic Partnership: Collaborate closely with executive leadership, PMOs, finance departments, and delivery units to convert high-level strategic goals into functional SPM features.
- Stakeholder Engagement: Conduct workshops and interviews with key stakeholders to identify operational challenges, assess maturity levels, and pinpoint optimization opportunities.
- Advisory Role: Serve as a trusted consultant who effectively connects strategic intent with technical execution and business operations.
- Process Optimization: Evaluate portfolio, demand, and delivery workflows to uncover avenues for automation and ongoing enhancement.
- Workflow Standardization: Lead the harmonization of intake, prioritization, funding, and execution processes across the entire organization.
- Governance and Reporting: Implement governance frameworks and reporting mechanisms to ensure strategic coherence, operational transparency, and regulatory compliance.
- Technical Development: Engineer advanced ServiceNow configurations utilizing flows, workflows, business rules, UI policies, and client/server-side scripts, alongside complex integrations.
- Mentorship and Leadership: Provide technical guidance and professional development to junior developers and platform administrators.
- Release Management: Assist in release planning, system upgrades, and platform enhancements to ensure minimal operational disruption.
- Quality Assurance: Direct and facilitate User Acceptance Testing (UAT) to verify that deliverables meet both business needs and strategic objectives.
- Performance Monitoring: Track production system performance and user adoption rates, proactively addressing and resolving any emerging issues.
- Continuous Enhancement: Drive improvements in user experience, reporting precision, and overall operational efficiency.
- Agile Collaboration: Work alongside Agile Release Trains, Product Owners, and Scrum Masters to support hybrid and Agile delivery frameworks within the SPM environment.
- Roadmap Contribution: Participate actively in backlog refinement and strategic roadmap planning sessions.
- Future Innovation: Contribute to the evolution of the next-generation SPM strategy by exploring Enterprise Agile Planning (EAP), value stream management, and AI-enhanced forecasting.
- Financial Transparency: Enhance financial visibility through advanced investment planning and cost modeling techniques.
- System Integration: Deepen connectivity with ITSM, ITOM, HRSD, and APM systems to achieve comprehensive end-to-end visibility.
- Metrics Alignment: Adopt data-driven KPIs, executive dashboards, and OKR alignment to measure success.
- Product Alignment: Maintain continuous synchronization with ServiceNow's evolving SPM product roadmap.
Requirements
- Professional Background: Minimum of 4 years of hands-on experience in ServiceNow development and full-lifecycle implementations.
- Module Proficiency: Demonstrated expertise with ServiceNow SPM and PPM functional modules.
- Mandatory Certifications: Possession of ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) credentials.
- Preferred Certifications: ServiceNow Certified Implementation Specialist – SPM/PPM certification is highly desirable.
- Additional Credentials: ITIL v3/v4, SAFe, or Agile certifications are considered advantageous.
- Scripting and Configuration: Advanced capability in ServiceNow scripting and configuration, including Business Rules, Script Includes, Client Scripts, UI Policies, Workflows, and Flow Designer.
- Analytics and Integration: Proficiency in Performance Analytics, reporting, and managing integrations with data transformation processes.
- Delivery Methodologies: Proven experience supporting Agile, Waterfall, and Hybrid delivery models within the ServiceNow ecosystem.
- Core Competencies: Exceptional analytical, problem-solving, and communication abilities.
- Project Management: Track record of successfully managing multiple concurrent initiatives within dynamic, fast-paced environments.
- Executive Presence: Ability to confidently lead discussions and presentations with senior stakeholders and C-level executives.
- Facilitation Skills: Experience in leading SCRUM ceremonies and managing portfolio governance forums.
Skills Required
- At least 4 years of hands-on ServiceNow development experience
- Experience with full-lifecycle ServiceNow implementations
- Expertise with ServiceNow Strategic Portfolio Management and Project Portfolio Management modules
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Application Developer certification
- ServiceNow Certified Implementation Specialist SPM or PPM certification
- ITIL v3 or v4 certification
- SAFe certification
- Agile certification
- Advanced ServiceNow scripting and configuration skills, including Business Rules, Script Includes, Client Scripts, UI Policies, Workflows, and Flow Designer
- Experience with Performance Analytics and reporting
- Experience managing integrations and data transformation processes
- Experience supporting Agile, Waterfall, and Hybrid delivery models
- Strong analytical, problem-solving, and communication abilities
- Experience managing multiple concurrent initiatives
- Ability to lead discussions and presentations with senior stakeholders and C-level executives
- Experience leading Scrum ceremonies and portfolio governance forums
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The Company
What We Do
2COMS is an India-based recruitment and manpower consultancy that helps organizations meet workforce needs through leadership hiring, general and IT staffing, apprenticeship management, international recruitment, gig workforce solutions, payroll and compliance, and HR technology. The company serves employers across industries while connecting job seekers with domestic and global opportunities through technology-enabled, end-to-end workforce and talent-management services.
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