At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future
Job DescriptionPriority:
- 3-5 year certified ServiceNow application Development and administration experience across atleast 2 modules (ITSM/HR/ITOM/Custom Apps). Catalogs, business rules, scripting, workflow/flow designer, ACLs, integrations, etc.
- Excellent Communication skills - written and verbal, understand business requirements, know SNOW best practices
- Experience with Integrations between ServiceNow and various third-party systems OR knowledge and experience using REST API to build integrations
Overview:
We are looking for an experienced Senior ServiceNow Developer and Administrator to join our ServiceNow platform team at Nielsen. In this role, you will work closely with business and IT stakeholders to understand requirements and design, configure, develop, implement, maintain and optimize Nielsen's ServiceNow platform and related modules. If you have solid ServiceNow development and administration experience in the ITSM, HR, ITOM, Custom App modules, scripting skills, and a passion for implementing best practices, we want to hear from you!
Qualifications
Responsibilities:
- Collaboration: Collaborate with cross-functional teams including Infrastructure, security, business, vendors, and other stakeholders to identify opportunities for process improvement and innovation, gather business requirements and translate them into technical designs and process workflows in ServiceNow
- Implementation: Design, build and deploy ServiceNow solutions, including custom applications, workflows, forms, scripts, features, and enhancements using ServiceNow development and industry best practices
- Integration: Integrate ServiceNow with other systems and applications to streamline data exchange and improve operational efficiency
- Reporting: Create and optimize reports, dashboards, KPIs to track volumes, trends, SLAs and other metrics
- Agile Release Management: Managing team work using Agile methodology with backlog management, sprint planning, scrum calls/daily sync, etc.,
- Documentation: Create and maintain comprehensive documentation, including technical specifications, configuration guides, standard operating procedures and runbooks
- Support: The role involves providing comprehensive platform support by troubleshooting, triaging, and resolving incidents, problems, requests, and events across all ServiceNow modules and custom applications. Additionally, you will handle system administration tasks, including managing user access and data integrity, while driving platform maintenance by planning, executing, and testing ServiceNow upgrades in collaboration with stakeholders.
- Training and Mentoring: Provide training and guidance to junior team members on ServiceNow development best practices
- Continuously identify opportunities for process and system optimization, implement automation where possible
Qualifications:
- Bachelor's degree in Computer Science, Information Systems or related field
- 3-5 years of hands-on ServiceNow development and administration experience
- Certified System Administrator and Certified Application Developer certifications
- Excellent knowledge of ServiceNow modules - HR, ITOM, ITSM, Custom App, etc.
- Experience with JavaScript, HTML, CSS, AngularJS, REST API, JSON
- Excellent troubleshooting and analytical skills
- Strong written and verbal communication skills with the ability to translate technical concepts to non-technical stakeholders and ability to interact with global teams
- Collaborative mindset with the ability to work effectively in a team environment, as well as independently with minimal supervision
- Ability to adapt to changing priorities and business needs in a fast-paced, dynamic environment
- Fluency in reading and speaking English
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
Skills Required
- Bachelor’s degree in Computer Science, Information Systems, or a related field
- 3-5 years of hands-on ServiceNow development and administration experience
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Application Developer certification
- Experience across at least two ServiceNow modules, including ITSM, HR, ITOM, or custom applications
- Experience with ServiceNow catalogs, business rules, scripting, workflows or Flow Designer, ACLs, and integrations
- Experience integrating ServiceNow with third-party systems or building REST API integrations
- Experience with JavaScript, HTML, CSS, AngularJS, REST API, and JSON
- Excellent written and verbal communication skills
- Strong troubleshooting and analytical skills
- Ability to translate technical concepts and business requirements for stakeholders
- Ability to work collaboratively and independently with minimal supervision
- Ability to adapt to changing priorities in a fast-paced environment
- Fluency in reading and speaking English
Nielsen Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nielsen and has not been reviewed or approved by Nielsen.
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Parental & Family Support — Paid parental leave is described as generous for all parents, with birthing parents receiving substantially longer time, and the program is complemented by adoption, fertility, and surrogacy support. Employer-verified entries and company communications consistently highlight family benefits as a standout.
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Leave & Time Off Breadth — Paid time off is considered solid, with some teams using flexible or unlimited PTO models and additional offerings like paid volunteer time. These time-away policies often contribute meaningfully to work-life balance.
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Wellbeing & Lifestyle Benefits — Smart Work flexibility, an Employee Assistance Program, and broader well-being initiatives are emphasized as part of a holistic package. These elements are frequently cited as strengths that enhance day-to-day experience.
Nielsen Insights
What We Do
Nielsen shapes the world’s media and content as a global leader in audience insights, data and analytics. Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences—now and into the future. An S&P 500 company, Nielsen (NYSE: NLSN) operates around the world in more than 55 countries.
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