ServiceNow CSDM Developer
Total Experience - 5 years
A ServiceNow Common Service Data Model (CSDM) specialist typically acts as a bridge between
technical implementation and business service strategy. At this level, the role shifts from basic
configuration to designing the structural framework that ensures data accuracy across ITOM, ITSM, and
APM modules.
Core Responsibilities
• Framework Implementation: Lead the design and rollout of CSDM 4.0 standards across the instance,
focusing on all domains: Foundation, Crawl (Technical Services), Walk (Business Services), and Run.
• CMDB Governance: Establish data governance policies to ensure Configuration Management
Database (CMDB) health, including data accuracy, completeness, and reconciliation.
• Service Mapping & Discovery: Configure and maintain ServiceNow Discovery and Service Mapping to
automate the population of CI relationships in alignment with the CSDM model.
• Stakeholder Consultation: Partner with service owners and business leaders to define service offerings
and dependencies, translating business needs into technical blueprints.
• Module Integration: Ensure CSDM alignment for cross-module functionalities like Incident impact
analysis, Change risk assessment, and Application Portfolio Management (APM).
Technical Skills & Requirements
• Experience: 6+ years of total ServiceNow experience, with at least 3+ years specifically focused on
CSDM/CMDB architecture.
• Platform Expertise: Mastery of Flow Designer, Discovery Patterns, and Identification & Reconciliation
Engine (IRE).
• Scripting: High proficiency in JavaScript and GlideScript for complex business rules and custom
integrations.
• Certifications:
o Certified System Administrator (CSA).
o Certified Implementation Specialist (CIS) – ITOM/Discovery/Service Mapping
Skills Required
- 6+ years total ServiceNow experience with at least 3+ years focused on CSDM/CMDB architecture
- Experience implementing CSDM 4.0 standards across Foundation, Crawl, Walk, and Run domains
- Configure and maintain ServiceNow Discovery and Service Mapping
- Proficiency with Flow Designer and Discovery Patterns
- Experience with Identification & Reconciliation Engine (IRE)
- High proficiency in JavaScript and GlideScript for business rules and integrations
- Knowledge of ITOM, ITSM, and APM module alignment with CSDM
- Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS) - ITOM/Discovery/Service Mapping
What We Do
Pontoon Global Solutions is a premium staffing firm specializing in recruitment services across various sectors, including IT, healthcare, finance, legal, construction, and engineering. Operating primarily in the US and India, they provide scalable and flexible hiring models—including permanent, contract, and project-based roles—by delivering pre-vetted, high-quality talent to help organizations meet their mission-critical hiring needs.
