ServiceNow Consultant

At NCS Australia, we are more than a technology services company—we are a team of innovators, problem-solvers, and creators shaping the future. With a strong presence across the APAC region, we partner with government and enterprise organisations to tackle complex challenges and deliver solutions that drive real, lasting impact.

We are passionate about unlocking value through technology. By focusing on people, committing to quality, and challenging traditional thinking, we believe technology services can be done better. Our team brings this to life by advising, transforming, and managing technology to help our clients and communities thrive.

We love big ideas and bold thinkers. Bring your ambition and your creativity—together, we will turn them into extraordinary opportunities. Ready to make tomorrow with us? Explore our opportunities and join a team that is redefining what’s possible.

We are seeking an experienced ServiceNow Consultant with strong hands-on development expertise across enterprise ServiceNow environments. This role is suited to a technical specialist with deep platform knowledge, strong stakeholder engagement skills, and experience delivering scalable ServiceNow solutions across ITSM, CSM, and CMDB modules.

The successful candidate will be responsible for end-to-end ServiceNow development, configuration, integrations, platform optimisation, and release activities while working closely with business stakeholders, architects, and engineering teams.

Key Responsibilities

• Design, develop, configure, test, and deploy ServiceNow solutions across ITSM, CSM, CMDB, Incident, Problem, Change, Request, and Knowledge Management modules
• Develop server-side and client-side scripting using JavaScript, Glide APIs, Business Rules, UI Policies, Client Scripts, and Script Includes
• Build and manage integrations using REST/SOAP APIs, IntegrationHub, MID Servers, JDBC, and ETL tools
• Support platform upgrades, performance tuning, troubleshooting, and platform optimisation activities
• Maintain CMDB health, Discovery patterns, and integration reliability across enterprise systems
• Apply ServiceNow best practices including NowCreate, Health Scan, ATF, and Business Smart customisation principles
• Facilitate workshops and collaborate with stakeholders to translate business requirements into scalable technical solutions
• Produce technical documentation including solution designs, integration documents, and implementation runbooks
• Participate in Agile delivery practices including sprint planning, estimation, and retrospectives
• Contribute to automation, continuous improvement, and platform governance initiatives

• 7+ years of hands-on ServiceNow development experience within enterprise environments
• Strong expertise across ITSM, CSM, and CMDB modules
• Proficiency in JavaScript, HTML, AngularJS, REST APIs, and Glide scripting
• Experience with ServiceNow integrations, platform upgrades, performance tuning, and workflow automation
• Strong understanding of ITIL, SDLC, Agile, and DevOps practices
• Excellent stakeholder engagement, communication, and workshop facilitation skills
• Experience working across cross-functional teams in complex enterprise environments

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks