700Apps is seeking a highly skilled ServiceNow Consultant to join our dynamic team. In this role, you will leverage your expertise in the ServiceNow platform to deliver innovative IT service management (ITSM) solutions that drive efficiency and enhance user experiences. You will collaborate with various stakeholders to gather requirements, design solutions, and implement ServiceNow capabilities that meet the evolving needs of our clients.
Responsibilities:
- Engage with clients to understand their business processes and IT requirements to deliver tailored ServiceNow solutions.
- Lead workshops and discussions to gather requirements and translate them into functional specifications.
- Design, configure, and customize ServiceNow applications, including Incident, Problem, Change, and Service Catalog management.
- Develop workflows, business rules, UI policies, and components using ServiceNow scripting languages.
- Provide training and support to end-users and client teams to enhance platform adoption.
- Perform system upgrades and maintenance, ensuring best practices in ITSM are adhered to.
- Collaborate with cross-functional teams to deliver seamless integrated solutions.
- Stay current with ServiceNow updates, features, and enhancements to provide proactive solutions.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience as a ServiceNow Consultant or Developer, specifically in implementing ITSM modules.
- Strong knowledge of ITIL frameworks and best practices.
- Experience with ServiceNow development including scripting, business rules, and workflow.
- Exceptional analytical and problem-solving abilities.
- Excellent interpersonal and communication skills to work effectively with technical and non-technical stakeholders.
- Relevant ServiceNow certifications (e.g., ServiceNow Certified Systems Administrator, Certified Implementation Specialist) are a plus.
- Ability to manage multiple projects and deadlines effectively.
Top Skills
What We Do
700Apps is a business process automation services provider that specializes in comprehensive end-to-end solutions. We are dedicated to empowering businesses to achieve their objectives through our consulting, realization, development, and improvement services. Our consulting services include enterprise architecture consultation, process re-engineering, process modeling, and digital transformation planning. Our development services comprise solutions architecture and design, low-code and custom development, and development and operations management.
As a technology integrator, we partner with leading technology companies to provide customized solutions for our clients. We leverage the latest technology to provide high-performance, scalable, and secure solutions to help our clients achieve their business objectives. With a presence in Saudi Arabia, Egypt, UAE, and India, we have a diverse team that can deliver value throughout the entire digital transformation cycle. We are committed to staying at the forefront of technological advancements to ensure that our clients receive the most effective solutions for their business needs. Our focus on performance, scalability, and data integrity sets us apart in the industry. We pride ourselves on building long-lasting relationships with our clients, and we look forward to working with you to optimize your business processes and drive success.
