Zaelab is seeking a ServiceNow Configuration Engineer to join our growing ServiceNow practice. This role will focus on configuring and supporting ServiceNow solutions that enable order management, order orchestration, fulfillment, and customer-facing business processes.
Because our work sits at the intersection of ServiceNow and complex commerce ecosystems, we are particularly interested in candidates with experience in ServiceNow Order Management (OM), Sales and Order Management (SOM), Telecommunications Service Management (TSM), Customer Service Management (CSM), or other order-management-adjacent ServiceNow products.
Your Responsibilities
- Configure and maintain ServiceNow solutions supporting order management, order fulfillment, and customer-facing business processes.
- Design and configure workflows, Flow Designer automations, business rules, UI policies, forms, and platform capabilities.
- Support implementations and enhancements involving ServiceNow Order Management (OM), Sales and Order Management (SOM), Telecommunications Service Management (TSM), Customer Service Management (CSM), and related products.
- Collaborate with architects, business analysts, developers, and client stakeholders to translate business requirements into scalable ServiceNow solutions.
- Configure integrations between ServiceNow and enterprise platforms such as CRM, CPQ, ERP, billing, and fulfillment systems.
- Participate in requirements gathering, solution design, testing, deployment, and production support activities.
- Troubleshoot and resolve configuration issues while following ServiceNow best practices and governance standards.
- Contribute to Agile delivery teams through sprint planning, estimation, testing, and release activities.
- Create and maintain technical documentation for configurations, integrations, and processes.
Requirements
- 3+ years of hands-on ServiceNow configuration or development experience.
- Strong experience with Flow Designer, workflows, business rules, client scripts, UI policies, and platform configuration.
- Experience working directly with business stakeholders to translate requirements into technical solutions.
- Strong understanding of ServiceNow platform architecture and best practices.
- Experience working within Agile delivery environments.
- Experience with ServiceNow Order Management (OM) or Sales and Order Management (SOM).
- Experience with Telecommunications Service Management (TSM), Customer Service Management (CSM), or other order-management-adjacent ServiceNow products.
- Understanding of Lead-to-Cash, Order-to-Cash, order orchestration, fulfillment, or service provisioning processes.
- Experience integrating ServiceNow with CRM, CPQ, ERP, billing, or fulfillment platforms.
- ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications.
Benefits
- Unlimited Vacation/PTO
- Fully remote and distributed teams
- Paid Parental Leave
- Ongoing training and education opportunities
- 0% Bureaucracy Culture - Focus is on responsibilities, not title
Like what you see but don’t meet every requirement? Apply anyways! Studies have shown that various groups (women and people of colour) are less likely to apply to jobs unless they meet every requirement. At Zaelab, we’re committed to building and fostering an inclusive accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive.
Zaelab is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use to confirm the identity and employment eligibility of all new .
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Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 2+ years of hands-on experience configuring and administering ServiceNow platforms.
- Proficiency in ServiceNow development tools including workflows, business rules, client scripts, and UI policies.
- Experience integrating ServiceNow with other enterprise applications via REST/SOAP APIs.
- Strong understanding of ITSM processes and best practices.
- Excellent problem-solving skills and attention to detail.
- Effective communication skills to work with technical and non-technical stakeholders.
- Experience working in Agile/Scrum environments.
- ITIL Foundation certification.
What We Do
Zaelab is a highly-skilled and trusted digital partner. We advise and enable global B2B organizations to deliver next-generation digital solutions to market.
