ServiceNow CMDB Developer

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

We are seeking a skilled and motivated CMDB Developer to help advance and maintain our enterprise Configuration Management Database (CMDB). In this role, you will design and enhance CMDB capabilities within ServiceNow, ensure high‑quality configuration data, and support IT service management processes across the organization. Your work will directly enable accurate decision‑making, efficient operations, and effective change control.

What You'll Contribute

As a CMDB Developer, you will:

CMDB & ServiceNow Development

• Architect, design, and maintain CMDB structures, CI classes, and relationships based on evolving business and IT requirements.

• Develop, optimize, and support ServiceNow Glide scripts and automation workflows to improve data quality and CMDB functionality.

• Build reports, dashboards, and automated processes that help teams visualize and utilize configuration data effectively.

Data Quality & Governance

• Conduct recurring CMDB audits, reconcile discrepancies, and ensure alignment with configuration management policies and standards.

• Sustain high levels of data accuracy across CI classes by collaborating with discovery, change management, and owning teams.

Cross‑Team Collaboration

• Partner with IT service management (ITSM), operations, and engineering groups to ensure CMDB data supports incident, problem, change, and asset workflows.

• Provide guidance and support to internal CMDB users, including training and troubleshooting.

Documentation & Process Enablement

• Create and maintain accurate CMDB documentation, including data models, data dictionaries, and process flows.

• Participate in the development, refinement, and adoption of ITIL‑aligned configuration and change management processes.

Required

• Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent practical experience.

• Hands‑on experience working with the ServiceNow platform.

• Minimum of 3 years of CMDB or ServiceNow development experience within an IT service management environment.

• Strong understanding of ITIL, particularly configuration management and change management. 

• Excellent analytical, problem‑solving, and communication skills. 

• Proficiency with CMDB tools, CI data structures, and data management practices. 

Preferred

• Familiarity with cloud platforms, microservices architectures, and DevOps practices.

• Experience with discovery tools, integrations, or large‑scale enterprise data models.

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

• Competitive base salaries 

• Bonus incentives 

• Generous PTO, Floating Holidays and 12 Federal Holidays observed

• Support for financial-well-being and retirement 401k with employer match

• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

• Employer paid short-term/long-term disability and basic life insurance  

• Flexible hybrid working arrangements.

• Paid parental leave and adoption reimbursement programs

• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) 

• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

• Tuition Reimbursement and Family Scholarship Programs

• Career development and training opportunities

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