Müller’s Solutions is seeking an experienced ServiceNow Cloud Migration Lead to own and deliver the migration of a ServiceNow instance from a self-hosted (on-premise) environment to ServiceNow on GCP. This is a hands-on technical leadership role requiring deep platform knowledge and a structured delivery mindset.
Key Responsibilities
• Lead end-to-end migration planning: discovery, architecture, cutover, and post-migration validation
• Conduct full assessment of the current on-prem instance (version, customizations, integrations, data volume)
• Design the migration approach — clone-based lift, upgrade alignment, or phased rollout
• Manage ServiceNow cloning, MID Server reconfiguration, and GCP connectivity
• Audit and remediate custom scripts, flows, and integrations pre-migration
• Coordinate with the client’s infrastructure and security teams on network, SSO, and firewall changes
• Execute UAT support, regression testing, and hypercare post-go-live
• Produce migration runbooks, risk registers, and cutover plans
Requirements
Required Skills
• 5+ years on the ServiceNow platform; at least one completed cloud migration (on-prem → cloud)
• Strong knowledge of ServiceNow architecture: MID Servers, instance cloning, upgrade paths
• Hands-on experience with GCP networking concepts (VPC, Cloud Interconnect, DNS)
• Proficiency in ServiceNow scripting (Business Rules, Script Includes, Flow Designer)
• Integration experience: REST, SOAP, LDAP, SSO/SAML
• Familiarity with ServiceNow PDI, instance hierarchy, and clone exclusion rules
Nice to Have
• CSA or CIS certification
• Experience with ServiceNow Health Scan and ATF (Automated Test Framework)
• Prior work in KSA/GCC enterprise environments
Skills Required
- 5+ years on the ServiceNow platform; at least one completed cloud migration (on-prem -> cloud)
- Strong knowledge of ServiceNow architecture: MID Servers, instance cloning, upgrade paths
- Hands-on experience with GCP networking concepts (VPC, Cloud Interconnect, DNS)
- Proficiency in ServiceNow scripting (Business Rules, Script Includes, Flow Designer)
- Integration experience: REST, SOAP, LDAP, SSO/SAML
- Familiarity with ServiceNow PDI, instance hierarchy, and clone exclusion rules
- CSA or CIS certification
- Experience with ServiceNow Health Scan and ATF (Automated Test Framework)
- Prior work in KSA/GCC enterprise environments
What We Do
At Müller's Solutions, we believe in empowering businesses to leap forward, and our mission is to provide top-tier tech services that fuel your growth. Our services include SAP Implementation & Support, Tech Recruitment, and Tech Outsourcing. We are your dedicated partners, providing a unique blend of technical expertise, global reach, and a commitment to exceptional service. Global Reach: With offices in Berlin, Riyadh, Dubai, and Cairo, our global presence is more than just a point on a map. It's the backbone of our ability to deliver the best solutions and talent to you, wherever you are. Our geographical dispersion grants us access to a vast and diverse talent pool across Europe, Asia, Africa, and the Middle East. This means we can swiftly and efficiently connect you with the right talent and the right solutions, no matter where you are.
