About Coursera + Udemy
Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog.
Why join us now?
AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.
Shape what comes next
By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.
About this role:
We’re looking for a Renewals Manager to help us grow our revenue base and maintain best-in-class retention across EMEA. You’ll own a portfolio of 150+ enterprise renewals and act as the main contact for your customers, bringing a customer success mindset to every conversation.
Working closely with Customer Success and Account Executives, you’ll own the renewal process end to end, from strategy and planning through negotiation and contract execution. Your goal is on-time renewals and strong dollar-over-dollar renewal rates, and you’ll use each renewal as a chance to identify and drive upsells.
About your skills:
Account Management
Managing a portfolio of 150+ enterprise renewals while coordinating with Customer Success, Account Executives, Finance and Legal to meet customer needs.
Customer Retention
Building lasting customer relationships and spotting at-risk accounts early, so that every renewal drives repeat business and loyalty.
Account Strategy
Planning renewal scenarios with Customer Success Managers and Account Executives to maximise retention, multi-year commitments and growth.
What you’ll be doing:
- Own the end-to-end renewal process for a portfolio of 150+ enterprise customers, from early planning through contract execution
- Build renewal strategies with the Customer Success Manager and Account Executive for each client, engaging customers early to drive on-time renewal and growth
- Close multi-year subscription renewals and identify upsell opportunities alongside Customer Success and Account Executives
- Negotiate terms directly with customers’ procurement, legal and finance teams, and spot at-risk accounts early to retain them
- Prepare proposals, renewal rate calculations and contracts, working with Finance and Legal to make sure everything is accurate and in line with company policy
- Maintain a 4-month rolling forecast in Salesforce and report to senior management on goal attainment, with recommended course corrections
Qualifications:
- 3-4 years of B2B SaaS renewals experience working with enterprise customers
- Proven track record managing a large book of business, closing renewals, driving growth with Sales colleagues, and spotting at-risk accounts early to prevent churn
- Demonstrated ability to negotiate complex deals and work through contract and budget processes while maintaining strong client relationships
- Excellent time management and attention to detail, with the ability to prioritise multiple competing deadlines
- Experience with Salesforce (Gainsight is a plus)
- Experience working across teams in fast-paced environments and helping build scalable processes
Compensation
At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.
This role is only available for hire in the UAE.
Posting Date
Posting Date: October 22, 2026
Application Window: October 22 - November 5, 2026
We anticipate the application window will be open until November 5 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.
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For more information about how Coursera collects and uses your personal information, please see our Coursera + Udemy Global Applicant Privacy Notice.
To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page.
If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form.
Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at [email protected].
Skills Required
- 3-4 years of B2B SaaS renewals experience with enterprise customers
- Experience managing a large book of business and closing renewals
- Experience driving growth with Sales colleagues and identifying at-risk accounts
- Demonstrated ability to negotiate complex deals and manage contract and budget processes
- Strong client relationship management skills
- Excellent time management and attention to detail
- Ability to prioritize multiple competing deadlines
- Experience with Salesforce
- Experience with Gainsight
- Experience working cross-functionally in fast-paced environments
- Experience helping build scalable processes
Coursera + Udemy Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is commonly described as comprehensive, spanning medical, dental, vision, and strong mental health resources for employees and dependents. Feedback suggests wellbeing programs and counseling/coaching access are notable parts of the package.
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Leave & Time Off Breadth — Time off is portrayed as generous, with flexible or open vacation policies enabling employees to take needed breaks. Feedback suggests this flexibility supports work-life balance across remote and hybrid setups.
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Equity Value & Accessibility — Total compensation frequently includes meaningful equity components like RSUs and access to an ESPP. Feedback suggests stock programs are a recognized and valued part of overall rewards at both organizations.
Coursera + Udemy Insights
What We Do
About Coursera: Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Coursera partners with leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including AI-powered personalized guide and features, like Role Play and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning. About Udemy: Udemy is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers.
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Coursera + Udemy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer hybrid work schedules and hybrid working so our people can make work fit their unique needs.
