Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
Our environment inspires and rewards growth… As a ServiceNow manager, you have the unique ability to specialize in certain areas of enterprise software products that showcase and employ your areas of expertise while pursuing your “career vision”. Huron is big enough to offer the opportunity and exposure you need for your career growth—but small enough to give you individual attention for your professional development. Every Manager adds to who we are as an organization—and the more you evolve, the more we do. An exciting career experience awaits you: It’s intense… it’s analytically rigorous… it’s practical... it’s entrepreneurial… it’s intellectually stimulating—and most definitely—it’s career-defining. It’s the Huron way.
Strong analytical skills to analyze process data, identify trends, and draw insights to inform decision-making.
Ability to troubleshoot process issues, identify root causes, and propose solutions for improvement.
Experience in developing performance metrics and KPIs to measure the impact of automation initiatives.
Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders
Experience developing PowerPoint visualizations and slide decks to share updates and recommendations
Ability to communicate technical concepts to non-technical audiences and facilitate productive discussions.
Skill in building relationships and maintaining open communication channels with clients and project team members.
Strong understanding of ServiceNow across multiple modules
Skill in facilitating workshops and collaborative sessions to gather requirements and define future state processes.
Expertise in defining and documenting user stories and acceptance criteria
Strong experience providing demonstrations of out-of-box ServiceNow functionality
Knowledge of and experience with ServiceNow Agile 2.0 and Test Management 2.0
Experience and capability to work with and coach clients in developing and executing User Acceptance Test plans focused on end-to-end use cases
Proficiency in working with technical leaders in configuring, implementing, and optimizing automation software to meet business requirements.
Understanding of project management fundamentals to support project planning, scheduling, and tracking.
Experience executing projects in a hybrid Waterfall / Scrum methodology
Experience running scrum standups
Ability to assist in creating project documentation, including project plans, status reports, and risk registers.
Experience in coordinating project activities, managing deliverables, and ensuring alignment with project timelines and objectives.
Understanding of the industry and business context in which automation initiatives are implemented.
Familiarity with industry-specific processes, regulations, and compliance requirements.
Ability to leverage industry knowledge to tailor automation solutions to meet specific business needs.
Willingness to continue ServiceNow training gaining additional micro-certifications, certifications, and delivery accreditations
Willingness to stay updated on emerging technologies, automation trends, and best practices.
Ability to adapt to changing project requirements, priorities, and timelines.
Commitment to continuous improvement and professional development.
Flexible living locations across the U.S and Canada with travel required for client engagements and team collaboration up to 30%.
Bachelor’s or Master’s degree in a field related to this position or equivalent work experience
3+ years as a ServiceNow Business Process Consultant in increasingly complex implementations; preferably with a ServiceNow Elite-level partner (not an internal role)
6+ greenfield implementations of multiple ServiceNow modules as a business process consultant (including NowAssist, AI Agents); experience with one or more of CSM, HRSD, Enterprise Asset Management, SPM, GRC preferred
Current ServiceNow Certified System Administrator (CSA) REQUIRED
ServiceNow Learning Business Process Analyst Practitioner or Business Process Analyst Professional badge REQUIRED
Agile 2.0 and Test Management 2.0 training; and/or multiple micro-certifications
Completion of ServiceNow Fundamentals for multiple ServiceNow applications – strong preference for CSM, HRSD, SPM, GRC, and / or Enterprise Asset Management
Strong User Story definition / documentation skills
Experience with Agile methods, including hybrid waterfall / agile methods used for ServiceNow implementations
Knowledge / experience with NowCreate / ServiceNow Best Practices
Ability to solve complex problems creatively with strong critical thinking
Strong analytical skills coupled with a functional or technical acumen and hands-on expertise with cloud-based enterprise solutions
Strong verbal and written communication skills with ability to articulate results and issues to internal and client teams
The estimated base salary for this job is $145,000 - $170,000 USD. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $166,750 - $212,500 USD. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
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Skills Required
- Bachelor's or Master's degree in a related field or equivalent work experience
- 3+ years as a ServiceNow Business Process Consultant in increasingly complex implementations
- 6+ greenfield implementations of multiple ServiceNow modules (including NowAssist, AI Agents)
- Current ServiceNow Certified System Administrator (CSA)
- ServiceNow Learning Business Process Analyst Practitioner or Business Process Analyst Professional badge
- Knowledge and experience with ServiceNow Agile 2.0 and Test Management 2.0
- Completion of ServiceNow Fundamentals for multiple applications (strong preference for CSM, HRSD, SPM, GRC, Enterprise Asset Management)
- Strong user story definition and documentation skills
- Experience with Agile methods including hybrid Waterfall/Agile and running scrum standups
- Knowledge/experience with NowCreate and ServiceNow best practices
- Strong analytical and problem-solving skills, including developing performance metrics and KPIs
- Strong verbal and written communication skills and ability to create PowerPoint visualizations/slide decks
- Willingness to pursue additional ServiceNow training, micro-certifications, and delivery accreditations
Huron Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Huron and has not been reviewed or approved by Huron.
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Retirement Support — Retirement programs include a company 401(k) match positioned as a core element of total rewards, signaling strong long‑term savings support. Company materials and filings describe a competitive match structure with broad availability.
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Equity Value & Accessibility — An employee stock purchase plan provides company‑matched RSUs on purchased shares and is broadly accessible across the workforce, indicating meaningful equity participation. Company filings outline the plan’s match design and wide eligibility.
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Leave & Time Off Breadth — Policies emphasize flexible/unlimited PTO, paid holidays, and parental leave with caregiving resources, reflecting expansive time‑off options. Careers and benefits pages present flexibility and time away as core components of the package.
Huron Insights
What We Do
Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. By embracing diverse perspectives, encouraging new ideas and challenging the status quo, we create sustainable results for the organizations we serve.
