ServiceNow Business Process Consultant - Financial Services (US or Canada)

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers.  Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond  

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

The Financial Services Business Consultant is a critical component to an expanding Financial Services Team at NewRocket. The primary responsibility will be capturing customers processes and desired outcomes on medium complexity deals, translating between financial services needs and the technical best practices recommended by NewRocket technical teams.

Your Impact

• Develop, in conjunction with technical teams, business process related solutions for customers
• Produce and maintain internal artifacts that assist with sales & delivery motions in financial services
• Creation and monitoring of business value based case studies for selected financial services client
• Partner with technical teams to conduct demos and show and tells with client end users
• Contribute to writing test scripts including acceptance criteria
• Create detailed documentation to assist in creating requirements for implementation and training
• Addition duties as assigned

Your Experience

• 8+ years of experience in a Financial Institution with exposure to front middle and back office process improvement opportunities
• Exposure to ServiceNow &/or Salesforce within a Financial Institution 
• Solid understanding of financial service process within retail/business/commercial banking
• Strong written and verbal communication skills
• Strong problem-solving skills
• Ability to deliver high degree of customer satisfaction
• Relationship management skills with varying levels
• Comfortable working in matrixed organization
• Comfortable working with ambiguity and change

Education & Certifications

• Bachelor's Degree in Management Information Systems, Business or Computer Science
• ServiceNow Industry Certifications preferred

We Take Care of Our People 

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected] https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf