At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
The Mission Driver Enablement Center, Service Operations organization, is seeking an experienced ServiceNow Business Systems Analyst (BSA). This is a new position to be a part of our team supporting USAF Defensive Cyber Systems Program Management Office at Joint Base San Antonio. This position will support both internal and customer-facing projects involving the growth and sustainment of an enterprise service desk suite of tools specifically, ServiceNow. The ServiceNow BSA will work with the ServiceNow team to deliver solutions and day-to-day operations that ultimately ensure seamless support of the USAF to support an enhanced ServiceNow solution and end user experience.
Primary Responsibilities:
Be local to the San Antonio area and able to report on-site.
Work closely with our customers and other stakeholders to obtain ServiceNow requirements.
Lead the team in generating, enhancing, implementing and executing systems engineering and team processes, plans and procedures.
Lead the team in working with stakeholders to analyze the business and technical needs for ServiceNow ITSM and other ServiceNow modules/functionality to define and document the needed system and software requirements in the form of user stories, use cases, roadmaps and other programmatic status reporting.
Lead the successful completion of requirement definition and documentation within required program schedules.
Follow the sprint cycles in JIRA and update stories/work accordingly.
Lead monthly, interim and out of cycle releases.
Perform administrative functions as needed.
Accomplish all tasks via a combination of individual hands-on effort and leadership of ServiceNow team members in the performance of these tasks.
Lead team activities as needed, including those that are part of the Agile process such as scrum meetings.
Support team activities and review work products to ensure implementation and testing is consistent with requirements and meets business needs.
Provide status of team activities to management as needed.
Mentor and develop team members, particularly in the areas of systems engineering, business analysis, requirements generation and associated ITIL and Agile best practices.
Receive a moderate level of guidance and direction, able to work independently and in a team setting.
No direct supervisory responsibilities but they may need to provide guidance/instructions to employees on the team when requested by other Developers, Solutions Architect/Technical Lead or Management.
Clearance Required:
Current active Secret clearance with the ability to obtain a TS/SCI clearance.
Required Experience, Skills, and Education:
Bachelors degree in relevant field with a minimum of 4 years experience or Masters degree in relevant field with a minimum of 2 years experience. Additional years of experience and/or relevant certifications will be considered in lieu of degree.
Must be a U.S. Citizen.
Minimum of 2 years’ experience writing stories and strong knowledge of the ServiceNow platform particularly ITSM, HAM, SAM, CMDB, ITOM and SPM capabilities.
Business analysis experience, including working with customers and stakeholders to define system needs.
Ability to interact positively, collaborate, and communicate appropriately with team members and internal and external customers.
Experience with use of Agile methodologies for systems engineering, software development and/or testing.
Systems engineering experience, including generation of systems and software requirements.
Experience leading small to medium teams or projects.
Experience establishing goals and plans that meet project objectives.
Customer interface experience, working across multiple levels of internal and customer stakeholders and reaching consensus on complex technical solutions.
Excellent communications and teamwork skills.
Preferred Experience, Skills, and Education:
Knowledge and experience supporting DoD customers, specifically with commonly used DoD IT concepts, practices, and procedures.
ServiceNow, ITIL v4, Agile and Jira Service Management certifications.
Experience supporting the establishment of new operations and/or adoption of new capabilities.
Knowledge of IATT / ATO processes for ServiceNow for a DoD customer.
COMPTIA Security+ certification.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:November 19, 2025For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Top Skills
What We Do
We Are Leidos
For 50 years we have been tackling some of the biggest problems that face our nation and our world.
OUR MISSION
Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
Your most important work is ahead.
