G2IT is seeking a ServiceNow Business Analyst to support client facing strategic initiatives. The Business Analyst will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained. As a Business Analyst, you will be a key person working to refine the strategic vision for the G2IT ServiceNow business in support of the entire company and our clients.
Responsibilities:
- Work as a part of a Strategic Planning Unit to assist with, facilitate or manage business process engineering efforts.
- Assist the client in mapping functions to organizations, analyzing existing processes for potential improvements, and developing written process analysis documents and workflows.
- Interact regularly with the various levels of customer management for the purpose of supporting the development of process improvement efforts.
- Conduct and prepare written research to support and explain business process recommendations.
- Perform and document data and process analysis.
- Facilitate planning sessions with senior government personnel
- Work as a part of a systems development team to oversee and evaluate standards, requirements, and schedules of multiple client projects.
- Write user stories.
- Create user guides.
Required Skills & Experience:
- Minimum Experience: 5+ Years of Business Process Analyst
- 2+ years of experience specific to ServiceNow implementations
- Minimum Education: BA/BS Degree or 4 plus years of relevant
- ITILv3 Foundations certificate or higher
- Must be a US Citizen with an active Public Trust Clearnce or above.
- Should have Formal Agile training.
- ITILv3 or ITILv4 fundamentals certificate.
- Need to demonstrate excellent analytical, written, and oral communication skills. Applicants may be asked to produce previous examples of writing capability.
- Need to demonstrate your ability to independently prioritize, plan and execute work tasks in a fast-paced environment.
- Experience giving training.
- Experience writing user stories.
- Experience creating user guides.
- Experience with QA for HR features/capabilities
Nice to have:
- ServiceNow HRSD implementation experience.
- ScrumMaster
Annual Salary: $100,000 - $105,000, depending on experience
Top Skills
What We Do
G2IT, LLC is a Woman Owned Small Business (WOSB) and an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) headquartered in Annapolis, Maryland.
As a value-added reseller (VAR) and BMC partner, G2IT LLC. provides comprehensive information technology and systems engineering solutions that are secure, state of the art and aligned with your organization’s needs. Through G2IT’s partnerships with leading technology vendors we deliver best-in-class products and services supported by one of the most experienced professional services team in the industry. Our solutions ensures your investment in technology provides maximum performance, with minimum complexity and cost.
G2IT supports all levels of the Public Sector, from the Department of Defense and Civilian agencies to State and Local government and higher education providing cost effective solutions for managing an organizations information, datacenters, and endpoints. G2IT has especially strong experience helping DoD clients address the specific challenges they face in a resource constrained environment
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