ServiceNow Business Analyst

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

MBI (T2)

Job Family:

Process and Operational Efficiency

Job Qualifications:

Skills:

Agile Methodology, Backlog Refinement, Functional Requirements, Process Flow

Certifications:

None

Experience:

6 + years of related experience

US Citizenship Required:

No

Job Description:

GDIT is seeking a Business Analyst to support the National Institutes of Health (NIH), National Institute of Allergy and Infectious Diseases (NIAID) under the Business Process and Information Management Branch (BPIMB) ServiceNow Support Services (SNSS) program.

In this role, you will assist NIAID in assessing business processes, identifying operational and functional requirements, developing conceptual business models, and translating stakeholder needs into actionable specifications for ServiceNow solutions. You will evaluate existing IT capabilities, identify gaps, generate strategies for improvement, and help shape direction and priorities for platform enhancements.

This position requires strong analytical skills, experience with enterprise IT processes, and the ability to work in cross-functional environments to address complex operational needs. Hands-on experience supporting or analyzing ServiceNow workflows and modules is required.

Other responsibilities will include:

• Work with NIAID stakeholders to gather, analyze, and document functional and operational requirements for ServiceNow modules including ITSM, ITOM, CMDB, SecOps, and Vulnerability Response.
• Assist in creating conceptual business models, process maps, workflow diagrams, and functional specifications using industry best practices and NIAID standards.
• Assess organizational baselines and workflows to identify gaps, inefficiencies, and improvement opportunities.
• Identify IT deficiencies impacting the ability to meet organizational goals and develop strategies for improved cross-functional IT operations.
• Collaborate with architects, developers, and administrators to translate business requirements into clear technical specifications.
• Validate solutions through design reviews, sprint activities, demonstrations, and release readiness checkpoints.
• Support Agile ceremonies including backlog refinement, sprint planning, and acceptance validation.
• Support documentation development including requirements, user stories, acceptance criteria, and operational procedures.
• Provide clear communication to stakeholders regarding priorities, timelines, risks, and decisions.

Required Qualifications and Skills:

• Bachelor’s degree (or equivalent experience).
• 6 or more years of experience as a business analyst or functional analyst in a large enterprise environment, aligned with the government LCAT requirement.
• Hands-on experience working with or supporting ServiceNow workflows, processes, or modules.
• Experience developing business requirements, user stories, acceptance criteria, and workflow documentation.
• Experience supporting or participating in Agile development processes including backlog refinement, sprint readiness, and acceptance validation.
• Experience analyzing functional baselines, process gaps, operational inefficiencies, and improvement opportunities.
• Ability to create conceptual business models, process flows, and functional specifications.
• Experience facilitating requirements sessions, stakeholder meetings, and process design workshops.
• Experience collaborating with technical teams including developers, architects, and administrators.
• Strong analytical, documentation, and communication skills.
• Ability to obtain and maintain NIH Public Trust.

Desired Skills:

• Experience with ITSM, ITOM, CMDB, SecOps, or VR process analysis or configuration.
• Experience with enterprise workflow modeling tools or documentation practices.
• Experience supporting federal health IT or NIH programs.
• Experience developing dashboards, reports, or analytics for business operations.
• Experience participating in ERP, enterprise system reviews, or strategic assessments.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

The likely salary range for this position is $107,744 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA MD Rockville

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

 

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans