Job Summary:
We are seeking a skilled ServiceNow Business Analyst to join our dynamic team. This role will be instrumental in bridging the gap between business needs and IT solutions, ensuring the successful implementation and optimization of ServiceNow solutions. The ideal candidate will be responsible for gathering requirements, analyzing business processes, and facilitating agile development methodologies to drive efficiency and automation.
Key Responsibilities:
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Serve as a Business Analyst for agile development teams, leading sprint planning, daily stand-ups, sprint reviews, and retrospectives.
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Collaborate with business leaders, process owners, and IT teams to gather and analyze requirements for ServiceNow implementations.
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Conduct workshops and stakeholder interviews to understand pain points, business challenges, and optimization opportunities.
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Act as a liaison between business teams and IT, ensuring that ServiceNow solutions align with organizational objectives.
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Facilitate User Acceptance Testing (UAT) activities, gathering feedback to validate system functionality.
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Provide technical guidance and mentorship to developers and ServiceNow administrators.
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Stay updated on ServiceNow best practices and industry trends, particularly in Health & Safety compliance.
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Analyze existing business processes and identify areas for automation and optimization using ServiceNow capabilities.
Qualifications & Skills:
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Certified ServiceNow Administrator (CSA) certification is required.
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Strong experience in hosting and facilitating SCRUM sessions with development teams.
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Proven experience as a Business Analyst, preferably within the ServiceNow ecosystem.
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Strong analytical and problem-solving skills with a keen attention to detail.
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Excellent communication and stakeholder management skills.
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Ability to work collaboratively across business and technical teams.
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Experience in Health & Safety compliance is a plus.
Why Join Us?
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Work on impactful projects that drive business transformation.
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Be part of an innovative and fast-paced team.
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Opportunities for professional development and ServiceNow certifications.
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Competitive salary and benefits package.
Fresenius Medical Care Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fresenius Medical Care and has not been reviewed or approved by Fresenius Medical Care.
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Leave & Time Off Breadth — PTO is described as ample for 3x12-hour shifts and is complemented by paid caregiver leave, holidays, and sick time. This range of time-off options provides meaningful flexibility for many roles.
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Healthcare Strength — Medical coverage includes 100% preventive care, office-visit copays, prescription coverage, and disability insurance, while dental covers preventive, basic, and major restorative services up to an annual limit. Vision benefits are also available.
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Wellbeing & Lifestyle Benefits — Wellness programs feature the Rally app with fitness rewards, virtual therapy, and an Employee Assistance Program with free counseling. Additional offerings like digital physical therapy and expert medical opinions broaden holistic support.
Fresenius Medical Care Insights
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What We Do
Fresenius Medical Care is the world’s leading provider of products and services for individuals with renal diseases. We aim to create a future worth living for chronically and critically ill patients – worldwide and every day. Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life. Our portfolio encompasses a comprehensive range of high-quality health care products and services as well as various dialysis treatment options for both in-center and home dialysis that are individually tailored to our patients’ needs.
