The Role
Architect and implement enterprise ServiceNow BCM and resilience solutions, including BIA assessments, dependency mapping, RTO/RPO thresholds, continuity and disaster recovery workflows, crisis management, CMDB integrations, risk and compliance connections, dashboards, and external system integrations through Integration Hub and REST/SOAP APIs.
Summary Generated by Built In
As a ServiceNow BCM Architect, you will:
- Own the technical deployment, database schema layout, and workspace configurations for the ServiceNow Business Continuity Management (BCM) environment.
- Design and configure the Business Impact Analysis (BIA) dependency map, assessment templates, impact scoring, RTO, and RPO thresholds.
- Develop continuity workflows, structured plan templates, tabletop exercise frameworks, and real-time execution checklists.
- Integrate Disaster Recovery (DR) processes, including asset restoration sequences, backup validation, failover tracking, and service restoration timelines with the CMDB.
- Configure and extend Crisis Management Workspace, mass notification alerts, scenario-based event maps, and role-based crisis coordination consoles.
- Connect BCM structures with Integrated Risk Management (IRM), compliance assessments, internal control gaps, and executive resilience dashboards.
- Integrate BCM workflows with external monitoring, vendor risk, and IT infrastructure platforms using Integration Hub and REST/SOAP APIs.
- Map critical business applications, infrastructure layers, and dependencies into a synchronized resilience blueprint backed by the CMDB.
- Establish operational risk thresholds and crisis orchestration guardrails to minimize business disruption.
What You Bring to the Table:
- 6+ years of hands-on experience in ServiceNow, particularly in Business Continuity Management and resilience solutions.
- Strong technical experience with BIA configuration, dependency mapping, impact assessment, RTO/RPO thresholds, and continuity planning.
- Proven experience with Disaster Recovery integration, CMDB mapping, restoration workflows, failover tracking, and backup validation.
- Expertise in Crisis Management Workspace configuration, mass notification, crisis coordination, and scenario-based event management.
- Experience integrating BCM with Integrated Risk Management (IRM), compliance controls, and risk assessment frameworks.
- Strong knowledge of ServiceNow Integration Hub and REST/SOAP API integrations.
- Certified System Administrator (CSA) certification.
- Certified Application Developer (CAD) certification.
- Knowledge of CSDM, Crisis Notification configurations, and Emergency Mass Notification (EMN) integrations using MID Server technology.
- CIS-RC certification or BCM learning path validation is a plus.
You should possess the ability to:
- Architect and implement enterprise-level ServiceNow BCM solutions.
- Translate business continuity and resilience requirements into scalable technical configurations.
- Analyze critical business processes, applications, infrastructure, and dependencies.
- Configure BIA assessments and establish appropriate impact, RTO, and RPO thresholds.
- Build automated continuity, crisis management, and disaster recovery workflows.
- Design dashboards and reporting mechanisms for resilience, risk, compliance, and executive visibility.
- Integrate ServiceNow with external systems using APIs and Integration Hub.
- Establish effective operational risk boundaries and crisis response controls.
- Work across technical, business continuity, risk, compliance, and infrastructure functions.
What We Bring to the Table:
- Opportunity to work on enterprise-scale ServiceNow Business Continuity Management and resilience architecture.
- Exposure to advanced BCM, Disaster Recovery, Crisis Management, Risk & Compliance, CMDB, and integration capabilities.
- Opportunity to design and implement automated resilience and crisis orchestration workflows.
- Experience working with cross-platform integrations, enterprise risk frameworks, and executive
resilience reporting.
Let’s Connect
Want to discuss this opportunity in more detail? Feel free to reach out.
Recruiter: Asha Krishnan
Phone: +31 20 369 0609 ; Extn :146
LinkedIn: https://www.linkedin.com/in/ashakrishnan07/
Skills Required
- 6+ years of hands-on ServiceNow experience, particularly with Business Continuity Management and resilience solutions
- Experience configuring BIA assessments, dependency mapping, impact scoring, RTO/RPO thresholds, and continuity planning
- Experience integrating Disaster Recovery processes, CMDB mapping, restoration workflows, failover tracking, and backup validation
- Experience configuring Crisis Management Workspace, mass notification, crisis coordination, and scenario-based event management
- Experience integrating BCM with Integrated Risk Management, compliance controls, and risk assessment frameworks
- Knowledge of ServiceNow Integration Hub and REST/SOAP API integrations
- Certified System Administrator certification
- Certified Application Developer certification
- Knowledge of CSDM, Crisis Notification configurations, and Emergency Mass Notification integrations using MID Server technology
- CIS-RC certification or BCM learning path validation
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The Company
What We Do
STAFIDE is a Netherlands-based niche technology talent consulting company operating across Europe. It helps organizations identify, recruit, and deploy technology professionals in areas including cybersecurity, cloud engineering, software development, data analytics, ERP, infrastructure, and digital transformation. Its services include recruitment, workforce engagement, secondment, onboarding support, workforce deployment, and workforce analytics that support technology hiring and expansion.
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