This position is contingent upon contract award.
CASE Management Consulting is seeking a qualified ServiceNow Automation Engineering Lead in support of an anticipated opportunity. This position will support the envisioning, integration, configuration, tuning, and sustainment of software solutions and operational processes supporting end-to-end (E2E) performance visibility across COMM-supported infrastructure environments.
The ideal candidate will possess experience supporting ServiceNow automation, operational support systems, and enterprise infrastructure environments within commercial and/or government service provider settings.
Your Impactful Duties:
- Support the design, integration, configuration, tuning, and sustainment of ServiceNow automation solutions
- Assist with operational and business support systems (OSS/BSS) initiatives aligned with enterprise infrastructure visibility requirements
- Develop and maintain ServiceNow automation workflows and platform integrations
- Support end-to-end operational performance monitoring and reporting capabilities
- Collaborate with engineering and operational teams to improve platform performance and operational efficiency
- Support operations and maintenance (O&M) activities for ServiceNow-related solutions and supporting infrastructure
- Contribute to process improvement and automation modernization efforts across enterprise environments
- Holds an active TS/SCI security clearance
- Bachelor’s degree in a related technical field, including Science, Technology, Engineering, or Mathematics (STEM)
- Minimum of three (3) years of recent relevant experience supporting commercial service provider and/or government service provider environments
- Experience supporting the design, development, integration, configuration, and operations & maintenance (O&M) of ServiceNow automation solutions
- Experience supporting operational support systems (OSS) and/or business support systems (BSS) environments
- Strong understanding of enterprise operational workflows, automation, and infrastructure visibility concepts
- Advanced degree and/or relevant technical certifications
- Experience supporting enterprise-scale ServiceNow environments
- Prior experience supporting government or mission-critical environments
- Experience leading engineering or technical implementation efforts
CASE Management Consulting is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, pregnancy, childbirth, lactation and related medical conditions, genetic factors, military/veteran status, or other characteristics protected by law.
Skills Required
- Holds an active TS/SCI security clearance
- Bachelor's degree in a related technical field
- Minimum of three years of recent relevant experience
- Experience supporting ServiceNow automation solutions
- Strong understanding of enterprise operational workflows and infrastructure visibility concepts
What We Do
Regardless of an organization’s mission, manual and time-consuming business processes are still common. Leverage our services to access, analyze, and share your data in a way that helps you make timely business and mission decisions. Core Capabilities: Change Information and processes that are relevant today can be deemed useless and outdated in a short period of time. An organization must become more agile and dynamic to meet the changing demands. We help our clients through all stages of the change process, from conception through full adoption. * Business Process Re-engineering * Business Process Automation * Agile Program Management * Change Management Analyze Analyzing an organization’s data can be a daunting task for various reasons. The vast amount of data, data integrity, ability to access data, and understanding what the data means are common challenges an organization can face. We bring tools, techniques and experience to not only help manage your data; but also; to leverage that data for action. * Data Visualization * Data Analytics * Performance Management * Financial Management Share A modern organization must build a culture that promotes communication and knowledge management to ensure mission and corporate knowledge are effectively retained, enhanced, and evolved. CASE has the knowledge and experience necessary to deliver effective and efficient strategies that directly affect an organization’s sustainability. * Knowledge Management * Strategic Communications * Social Media * SharePoint Engineer Engineering and building solutions that enable an organization to change, analyze, and share information are the lynch pin to success. It is important that all components of CASE leverage our expertise while engineering and implementing the right solution for our clients. * Workflow Tool Development * Process Management * COTS Integration * Agile Software Development https://recruiting.paylocity.com/recruiting/jobs/List/3057/Case-Management
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