This is a remote position.
We are seeking an experienced ServiceNow Architect - 100% Remote to lead client workshops, translate business needs into scalable technical solutions, and guide global delivery teams—including an India-based development team. This role requires strong cross-functional expertise across Legal Service Delivery, Contract Lifecycle Management (CLM), Procurement, HRSD, CSM/CRM, and AI/GenAI.
Client Engagement & Requirements
Lead discovery workshops, stakeholder interviews, and process deep-dives.
Document business requirements, process flows, technical specs, and user stories.
Translate functional needs into clear, actionable ServiceNow technical requirements.
Solution Architecture
Design scalable, secure, and enterprise-grade solutions across LSD, CLM, Procurement, HRSD, CSM, and AI/GenAI.
Develop workflow logic, data models, integration patterns, and system architecture.
Ensure alignment with ServiceNow best practices and performance guardrails.
Project Leadership & Delivery
Lead multiple concurrent ServiceNow implementations end-to-end.
Partner with offshore/India-based teams to communicate requirements and provide technical governance.
Oversee sprint planning, backlog refinement, estimates, and delivery timelines.
Governance & Quality Assurance
Establish architectural standards and reusable solution patterns.
Conduct design reviews, code reviews, and solution validation.
Drive risk mitigation and troubleshoot complex platform issues.
Stakeholder Management
Act as a trusted technical advisor to business and IT leaders.
Present roadmaps, designs, and technical recommendations confidently.
Collaborate effectively with C-level leaders, process owners, and global teams.
Required
ServiceNow Certified System Administrator (CSA).
One or more advanced certifications: CAD, CIS-HRSD, CIS-CSM, CIS-Procurement, CIS-Contract Management, CIS-Legal Service Delivery (preferred).
5+ years designing and implementing enterprise-level ServiceNow solutions.
Strong hands-on experience with workflows, integrations (REST/SOAP/OAuth), ACL/security, and data models.
Proven experience leading workshops and offshore/global delivery teams.
Nice to Have
Experience with ServiceNow AI/GenAI, Predictive Intelligence, or NLU.
Domain knowledge: Procurement Ops, Legal Ops, HR Ops, or Customer Ops.
Familiarity with CSDM and CMDB for HR, Legal, and CSM.
Please respond with your updated resume and contact information to [email protected].
Best Regards,
DAWAR CONSULTING, INC.
Skills Required
- ServiceNow Certified System Administrator (CSA)
- Advanced ServiceNow certifications (CAD, CIS-HRSD, CIS-CSM, CIS-Procurement, CIS-Contract Management, CIS-Legal Service Delivery)
- 5+ years designing and implementing enterprise-level ServiceNow solutions
- Hands-on experience with workflows, integrations (REST/SOAP/OAuth), ACL/security, and data models
- Proven experience leading workshops and offshore/global delivery teams
- Experience with ServiceNow AI/GenAI, Predictive Intelligence, or NLU
- Domain knowledge in Procurement Ops, Legal Ops, HR Ops, or Customer Ops
- Familiarity with CSDM and CMDB for HR, Legal, and CSM
What We Do
Dawar Consulting Inc. is a professional services and staff augmentation firm specializing in IT consulting, workforce solutions, and HCM/HRIS services. They provide technology and business consulting, project delivery, and IT support to help clients achieve their strategic goals. With expertise across IT, Engineering, and Finance, they deliver best-in-class workforce solutions and innovative strategies to drive operational efficiency and business success.
