The ideal candidate combines strategic architectural thinking with hands-on platform configuration and integration expertise, and has a track record of successfully implementing ServiceNow solutions that support cross-company service delivery, asset management, and operational workflows.Key Responsibilities
- Define and maintain the overall ServiceNow platform architecture including integration strategies, data models, and governance.
- Architect scalable solutions leveraging ServiceNow modules including ITSM, HAM/SAM, CMDB, IntegrationHub, Flow Designer, and ServiceBridge.
- Provide architectural guidance for multi-instance ServiceNow environments across internal and partner organizations.
- Establish best practices for instance-to-instance integrations, data exchange, and workflow orchestration.
- Lead the design and deployment of ServiceNow ServiceBridge solutions connecting internal and external ServiceNow instances.
- Design secure and scalable provider/consumer ServiceBridge architectures.
- Implement cross-instance service catalogs, request fulfillment workflows, and ticket synchronization.
- Configure ServiceBridge for partner organizations, vendors, and service providers.
- Troubleshoot and optimize ServiceBridge integrations to ensure reliability, performance, and security.
- Perform hands-on configuration using Flow Designer, IntegrationHub, Business Rules, Script Includes, Service Catalog, and Workflows.
- Configure and maintain CMDB data structures and service mapping.
- Develop and maintain API integrations and data exchange processes.
- Implement automation and orchestration for service fulfillment.
- Design and implement integrations using REST/SOAP APIs, IntegrationHub spokes, MID Server architecture, and ServiceBridge.
- Support integration of ServiceNow with external enterprise systems such as ERP, asset management systems, and partner platforms.
- Ensure integration patterns align with enterprise architecture and security requirements.
- Establish standards for ServiceNow configuration, integration development, instance governance, and data quality within the CMDB.
- Support platform lifecycle management including upgrades, patching, and technical debt reduction.
- Document architecture decisions and integration frameworks.
- Work closely with Enterprise Architects, IT Operations, Security and Compliance teams, business stakeholders, and external partner organizations.
- Lead architecture workshops and design reviews.
Experience
- 5+ years of ServiceNow platform experience
- 3+ years in a ServiceNow Architect or Senior Technical Lead role
- Demonstrated experience implementing ServiceNow ServiceBridge integrations
- Proven success integrating multiple ServiceNow instances across organizations
- Experience with ITSM implementations and enterprise service management
- Deep expertise with ServiceNow platform architecture, CMDB design and service mapping, IntegrationHub, Flow Designer, Service Catalog, and Business Rules/scripting
- Strong experience with REST/SOAP integrations, MID Server architecture, and instance-to-instance integrations
- Knowledge of security and data governance best practices
Experience with several of the following preferred:
- IT Service Management (ITSM)
- Hardware Asset Management (HAM)
- Software Asset Management (SAM)
- CMDB
- IntegrationHub
- ServiceBridge
- Flow Designer
- Service Portal / UI Builder
- Experience integrating ServiceNow with partner organizations or external service providers
- Experience supporting enterprise asset management environments
- Familiarity with ERP integrations (SAP, Oracle, etc.)
- Experience supporting regulated environments such as CMMC, ISO27001, or other compliance frameworks
Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.
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Follow our page for insights on hybrid IT strategy, cloud, security, AI, data science, remote workforce, back-to-office technology solutions, e-sports. Future Tech Enterprise, Inc. is an award-winning IT solutions provider with capabilities in nearly 180 countries. Recent Future Tech honors include being named Dell Technologies Federal Growth Partner of the Year 2020, NVIDIA Partner of the Year Professional Visualization (2019), and Partner of the Year APC by Schneider (2019). Since its start in 1996, Future Tech has experienced exceptional growth and become an IT partner-of-choice for global leaders in the aerospace, defense, education, energy, government, healthcare, manufacturing, and retail sectors. We help companies maximize their IT investments by delivering solutions for hybrid cloud, cyber security, hardware/software procurement, imaging, customized configuration, logistics, storage, infrastructure, data science. Future Tech offers additional support services, including technology training and staff augmentation. Our commitment to excellence is consistently recognized by industry associations and Original Equipment Manufacturers (OEM). A short list of Future Tech’s industry certifications/awards includes: - Dell Technologies Federal Growth Partner of Year 2020 - NVIDIA Partner of the Year Professional Visualization 2019 - 2019 Partner of the Year APC by Schneider Electric - ISO 9001:2015 - Certified - AS 9100 Rev D. Certified - NIST Certified - HIPAA Certified - Member of Forbes Technology Council - Dell Technologies Titanium Partner - VMware Partner - HPi Elite Partner - Lenovo Global Platinum - Apple Value Added Reseller Partner - Nutanix Preferred Partner - Winner HP’s Federal Partner in 3D Print Premier Program Award - One of 8 companies nationwide certified as HP Education Specialist Contact Future Tech to simplify your company's toughest IT challenges: www.ftei.com Email - [email protected] | 631-472-5500
