LightFeather is seeking an accomplished ServiceNow Architect to lead enterprise-scale ServiceNow implementations. This role requires a candidate with expertise in designing, implementing, and optimizing ServiceNow solutions to support the division's IT modernization efforts. The ideal candidate will have extensive experience in ServiceNow architecture, integration, and custom development, along with a strong background in leveraging ServiceNow to streamline processes, enhance productivity, and improve service delivery.
Position Details:
Location: Full Remote (EST Hours)
Job Type: Full Time
Citizenship: U.S. Citizenship Required
Clearance Requirement: Active Secret Clearance or Higher Clearance
- Lead the end-to-end architecture of ServiceNow implementations, ensuring alignment with client requirements and best practices.
- Collaborate with cross-functional teams to define and translate business requirements into technical specifications.
- Architect and deploy ServiceNow solutions across modules: ITSM, ITOM, HR, GRC, Vault, SPM, Automation Engine, CMDB, and more.
- Integrate ServiceNow with external systems and third-party tools, ensuring seamless data flow and robust security.
- Develop and implement strategies for data migration, workflow automation, and performance tuning.
- Ensure that ServiceNow solutions meet the highest standards of reliability, scalability, and security.
- Lead code reviews, quality assurance testing, and deployment planning for ServiceNow updates and new features.
- Produce detailed technical documentation for system designs, configurations, and integration processes.
- Troubleshoot and resolve technical issues related to ServiceNow functionality and performance.
- Stay up-to-date with ServiceNow updates and new features, and continuously recommend improvements to the system.
- Build custom applications and develop AI-powered ServiceNow integrations.
- Oversee integrations using APIs, web services, and middleware platforms.
- Serve as a technical lead and mentor for other developers, guiding the team in ServiceNow development and best practices.
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
- 10+ years of ServiceNow experience (with 5+ years architecture and implementation experience).
- Familiarity with AI integrations and federal compliance frameworks.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD) or similar certifications preferred.
- Familiarity with ServiceNow's ITOM capabilities, Service Catalog, and Reporting.
- Proficiency in JavaScript, HTML, CSS, and web technologies for custom development within ServiceNow.
- Experience with Cloud platforms (AWS, Azure) and DevOps tools (Jira, Jenkins, GitHub) is a plus.
- Knowledge of data security practices and integration security protocols.
- Knowledge of AI/ML technologies and DevOps within ServiceNow.
At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.
Top Skills
What We Do
LightFeather is a Woman Owned Small Business (WOSB) and Service Disabled Veteran Owned Small Business (SDVOSB). We are a forward leaning and edgy startup that is ready to change the world and improve the federal government, one organization at a time.
We don’t just stay on the cutting edge, we push the edge further. LightFeather was founded in 2018 to be a different type of digital services company. Our mission is to empower people to get stuff done, to continuously drive business value and make a positive impact wherever we go. We are not afraid to disrupt and innovate to get stuff done with a focus on delivering business value continuously. We iterate and continuously improve processes, methodologies and products. Our software design and development is innovative from the start. Building sleek visualizations, we focus on delivering efficiencies and automated solutions to help our customers see their business processes in a totally new light. We transform business processes by infusing modern technologies and methodologies.
