ServiceNow Architect

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Position Responsibilities:

• Architect and design scalable, enterprise-grade ServiceNow solutions across all major modules including ITSM, ITOM, ITAM, SPM. 
• Lead the implementation of platform-wide enhancements, integrations (REST/SOAP APIs, MID Server, etc.), and custom applications aligned with business goals.
• Define and maintain architectural standards, governance models, and security protocols for the ServiceNow platform.
• Evaluate and incorporate emerging ServiceNow capabilities, including Now Assist AI, Virtual Agent, and predictive intelligence, into platform strategy.
• Collaborate with business and IT stakeholders to translate complex requirements into actionable platform features and workflows.
• Develop and maintain a multi-year ServiceNow roadmap that supports enterprise digital transformation and operational efficiency.
• Promote adoption of out-of-the-box functionality and minimize technical debt through thoughtful customization strategies.
• Provide technical leadership and mentorship to ServiceNow developers and administrators across the organization.

Education and/or Training:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical discipline
• ServiceNow Certified System Administrator and Certified Application Developer required; Certified Technical Architect and additional module-specific certifications (e.g., ITOM, ITSM, SPM) highly desirable.
• Formal training or demonstrated proficiency in enterprise architecture frameworks (e.g., TOGAF), ITIL v4, and Agile methodologies.
• Familiarity with AI/ML concepts and their application within ServiceNow (e.g., Now Assist, predictive intelligence, performance analytics).
• Proficient in productivity and collaboration tools including Microsoft Office Suite, SharePoint, Visio, and project management platforms.

Relevant Work Experience:

• 7+ years of progressive experience in ServiceNow platform architecture, development, and administration within large enterprise environments.
• Proven track record of leading end-to-end ServiceNow implementations, upgrades, and integrations across multiple business domains.
• Deep expertise in ServiceNow data models, scripting (JavaScript, Glide), Flow Designer, IntegrationHub, and CMDB design.
• Experience designing and executing platform expansion strategies, including AI-driven features, custom applications, and cross-functional workflows.
• Strong understanding of ITIL principles and enterprise service management practices, with ability to align platform capabilities to business outcomes.
• Demonstrated ability to influence senior stakeholders, manage competing priorities, and deliver strategic platform enhancements under tight timelines.
• Leadership of team of small number direct reports desirable but not required.

#LI-BS1

#LI-REMOTE

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $97,450.00 - $141,300.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.

Artificial Intelligence Statement

To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration. 

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

If you are a person with a disability needing assistance with the application process, please contact [email protected]

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.