Company Overview:
Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department, Commerce Department, and State Department.
eTel offers integrated CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications, and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers’ environments and challenges.
Place of Performance: Contractor may be required to travel CONUS and within the NCR during the performance of this contract to attend meetings, conferences, and training. The Contractor may be required to travel to off- site training locations and to ship training aids to these locations.
Citizenship: U.S. Citizenship required
Security Clearance: Must be eligible to obtain and maintain an IRS Moderate Background Investigation (MBI)/Public Trust.
Position Summary:
- Experience: 8+ years ServiceNow/ESM architecture; 2+ years Federal; prior ownership of multimodule architectures at n-2 currency.
- Designing and implementing enterprise-scale ServiceNow solutions across multiple business units.
- Deep expertise in ITSM, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and major ITIL processes.
- Strong experience with CMDB and CSDM, including CI relationships, data governance, service modeling, and CMDB health.
- ServiceNow products such as ITOM, ITAM, CSM, HRSD, SPM, SecOps, or IRM/GRC.
- Strong technical background in JavaScript, Glide APIs, Business Rules, Script Includes, Flow Designer, IntegrationHub, UI Builder, and platform security.
- Extensive integration experience using REST/SOAP APIs, Scripted REST APIs, MID Server, OAuth, SSO/SAML, LDAP, web services, and enterprise integration patterns.
- Experience defining integration architecture, security architecture, data architecture, and application architecture for ServiceNow.
- Experience developing technical architecture documents, solution designs, data-flow diagrams, integration designs, and implementation roadmaps.
- Experience establishing ServiceNow development standards, governance frameworks, coding standards, and architectural best practices.
- Ability to conduct architecture reviews and code/design reviews and identify performance, security, scalability, and maintainability risks.
Scope & Complexity:
- Must show experience designing enterprise-scale, multi-module architectures at an N-2 currency level.
- Highlight experience defining overarching integration, security, and data architectures; establishing development and governance standards across a 75k+ user base; and conducting code/design reviews to mitigate security and scalability risks.
Skillsets:
- ITOM Implementations, Discovery, Network Operations Center Experience, CSDM/CMDB strategy, integration patterns, upgrade strategy, performance & availability.
Certifications (or equivalent): ServiceNow Certified Master Architect (CMA) preferred or Certified Technical Architect (CTA) (Required)
Commitment to Diversity -
eTelligent Group provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, and any other characteristic provided in accordance with applicable, federal, state and local laws.
Skills Required
- 8+ years of ServiceNow or enterprise service management architecture experience
- 2+ years of experience supporting federal government environments
- Experience owning enterprise-scale, multi-module ServiceNow architectures at N-2 currency
- Deep expertise in ITSM, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and ITIL processes
- Strong CMDB and CSDM experience, including configuration item relationships, data governance, service modeling, and CMDB health
- Experience with ITOM, ITAM, CSM, HRSD, SPM, SecOps, or IRM/GRC
- Technical experience with JavaScript, Glide APIs, Business Rules, Script Includes, Flow Designer, IntegrationHub, UI Builder, and platform security
- Integration experience with REST/SOAP APIs, Scripted REST APIs, MID Server, OAuth, SSO/SAML, LDAP, web services, and enterprise integration patterns
- Experience defining integration, security, data, and application architectures for ServiceNow
- Experience creating technical architecture documents, solution designs, data-flow diagrams, integration designs, and implementation roadmaps
- Experience establishing ServiceNow development standards, governance frameworks, coding standards, and architectural best practices
- Ability to conduct architecture and code/design reviews and identify performance, security, scalability, and maintainability risks
- Experience with ITOM implementations, Discovery, Network Operations Center environments, CSDM/CMDB strategy, integration patterns, upgrade strategy, performance, and availability
- Certified Technical Architect (CTA) certification or equivalent
- U.S. citizenship
- Eligibility to obtain and maintain an IRS Moderate Background Investigation (MBI)/Public Trust
- ServiceNow Certified Master Architect (CMA) certification
What We Do
eTelligent Group is a proven team of talented IT professionals providing reliable solutions for business & information technology (IT) management and services. We solve complex program and IT problems by implementing proven strategies & innovative solutions. We deliver IT services, agile and DevOps development, big data services, IT program management, and cyber security services. Working as a trusted partner of the Federal Government, we hold ourselves to the highest industry standards such as (CMMI Level 3 and PMBOK). We are proud of our outstanding past performance implementing client solutions that increase both reliability and security for our clients. We deliver professional services by applying our proven process methodologies to exceed performance standards. We partner with leading COTS solution providers such as webMethods, MuleSoft, and RedHat to provide Middleware, API-led integrations, and SOA-based solutions. We deliver cutting edge technical solutions, while meeting the core business needs of each client.
