We are hiring a seasoned ServiceNow ITOM Architect to lead the end-to-end architecture, design, and implementation of IT Operations Management solutions. The ideal candidate will have deep platform knowledge, strong architectural principles, and hands-on expertise in building scalable and integrated ITOM solutions that improve visibility and operational efficiency.
RequirementsRequired Skills
8–12 years of total IT experience, with 5+ years in ServiceNow ITOM.
Deep expertise in Discovery, Service Mapping, and Event Management modules.
Strong knowledge of MID Server architecture, probes, sensors, identifiers, and CI class models.
Experience in designing and maintaining CMDB data integrity and reconciliation logic.
Proven experience integrating ServiceNow with monitoring tools (e.g., SolarWinds, SCOM, Dynatrace, Splunk).
Ability to define ITOM roadmaps, lead client discussions, and guide technical teams.
Proficiency in scripting (JavaScript), Flow Designer, and automation policies.
ServiceNow certifications such as CIS–ITOM, CSA, or CTA are highly desirable.
Excellent communication, leadership, and stakeholder management skills.
Skills Required
- 8-12 years total IT experience with 5+ years in ServiceNow ITOM
- Deep expertise in Discovery
- Deep expertise in Service Mapping
- Deep expertise in Event Management
- Strong knowledge of MID Server architecture, probes, sensors, identifiers, and CI class models
- Experience designing and maintaining CMDB data integrity and reconciliation logic
- Proven experience integrating ServiceNow with monitoring tools (SolarWinds, SCOM, Dynatrace, Splunk)
- Proficiency in scripting (JavaScript), Flow Designer, and automation policies
- Ability to define ITOM roadmaps, lead client discussions, and guide technical teams
- Excellent communication, leadership, and stakeholder management skills
- ServiceNow certifications such as CIS-ITOM, CSA, or CTA
What We Do
QBrainX Inc. is a specialized provider of hyper-automation and enterprise process optimization solutions. Acting as a digital transformation ally, the company empowers businesses across various domains to achieve excellence through innovative digital engineering and platform modernization. It leverages expertise in ServiceNow, Salesforce, SAP, and AI-driven data solutions to automate business processes and deliver high-performance, future-ready systems for global enterprises.
