Job Functions, Duties, Responsibilities and Position Qualifications:
We're not just a workplace - we're a Great Place to Work certified employer!
Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!
Transform Enterprise Workflows. Drive Innovation. Shape the Future.
Sonic Healthcare USA is seeking an experienced ServiceNow Architect to lead the vision, design, and evolution of our ServiceNow platform. This role will serve as the technical authority for ServiceNow, driving platform strategy, governance, automation, and enterprise-wide workflow transformation across IT, HR, Operations, Customer Service, and other business functions.
Location: Dallas, TX (preferred)
Days: Monday - Friday
Hours: 8:00 AM – 5:00 PM CST
Full-time: Benefit Eligible
Define and lead the enterprise ServiceNow architecture roadmap and platform strategy.
Design scalable, secure, and business-aligned ServiceNow solutions and integrations.
Expand and optimize ServiceNow capabilities including ITSM, ITOM, ITAM, HRSD, Employee Center, CSM, SPM, GRC, and SecOps.
Drive workflow automation and digital transformation initiatives across the organization.
Establish governance standards, platform best practices, and technical design patterns.
Partner with business leaders, IT teams, and external partners to deliver innovative solutions.
Provide technical leadership, mentoring, and architectural oversight for ServiceNow resources.
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
5+ years of ServiceNow architecture and solution design experience.
Proven success leading enterprise-scale ServiceNow implementations and platform transformations.
Deep expertise in ServiceNow architecture, ITSM, and additional ServiceNow product suites.
Experience with Flow Designer, Integration Hub, CMDB, Discovery, APIs, SSO, and Identity & Access Management.
Strong knowledge of JavaScript, REST/SOAP integrations, and ITIL best practices.
Ability to communicate effectively with executive stakeholders and cross-functional teams.
ServiceNow Certified Technical Architect (CTA) or Certified Master Architect.
ServiceNow Certified System Administrator and/or Application Developer.
ITIL v4 certification.
Experience in healthcare, highly regulated industries, or large multi-entity organizations.
This is an exciting opportunity to help transform ServiceNow from a traditional ticketing platform into a strategic enterprise workflow engine that powers automation, enhances service delivery, and drives business innovation across the organization.
Ready to make an impact? Apply today and help shape the future of enterprise service management at Sonic Healthcare USA.
Scheduled Weekly Hours:
40Work Shift:
Job Category:
Information TechnologyCompany:
Sonic Healthcare USA, IncSonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Skills Required
- Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience
- 5+ years of ServiceNow architecture and solution design experience
- Proven success leading enterprise-scale ServiceNow implementations and platform transformations
- Deep expertise in ServiceNow architecture and ITSM
- Experience with Flow Designer, Integration Hub, CMDB, Discovery, APIs, SSO, and Identity & Access Management
- Strong knowledge of JavaScript and REST/SOAP integrations
- Familiarity with ITIL best practices and ability to communicate effectively with executive stakeholders
- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect
- ServiceNow Certified System Administrator and/or Application Developer
- ITIL v4 certification
- Experience in healthcare, highly regulated industries, or large multi-entity organizations
What We Do
Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA.
