The Role
The ServiceNow Architect is responsible for overall solution architecture, best practice configuration, mentoring junior staff, supporting presales efforts, and providing technical guidelines and hands-on development when necessary.
Summary Generated by Built In
Architect
About Intact Technology
At Intact, we are committed to customer success, employee satisfaction, and making a positive impact. Our culture emphasizes individuality, independence, autonomy, and empowerment.
We recognize that our people are our most valuable resource. Our dedication to employee well-being is reflected in our remote work policies, generous time-off practices, and investment in professional growth and development. We are proud of our positive work environment and encourage you to visit our company website and team page to learn more from our employees.
Duties / Responsibilities
- Partner with Project Manager to ensure Intact delivery of expected client outcomes with outstanding customer satisfaction.
- Accountable for all aspects of the technical solution, including overall solution architecture, best practice configuration of the ServiceNow modules, and integration analysis and design.
- Provides guidelines, guardrails, and direction in implementation of solution.
- Supports presales solutioning efforts, and reviews statements of work.
- Participates in the development of estimating models, standard workplans / resource plans, and reusable assets to improve consistency of delivery.
- Mentors and develops more junior technical staff.
- Participates in the recruiting and hiring process for technical staff.
- Networking with peers on technical matters, design prototypes, system designs and enterprise-wide research projects.
- Provide hands-on development, when necessary
Required Qualifications
- Minimum 8 -10 years of ServiceNow development and / or solution architecture.
- Active U.S. Government Top Secret/SCI security clearance is required at time of application.
- Comfort working onsite in Warrenton, VA
- Broad and deep knowledge and understanding of the ServiceNow platform
- Deep knowledge and expertise in 1-2 ServiceNow product areas
- Experience developing and implementing systems using Agile/Scrum methodology.
- Micro-services architecture knowledge, enterprise integration patterns
- Ability to design, architect and configure multiple applications / modules in the ServiceNow platform as we all as to design, architect and configure complex integrations between ServiceNow and third-party applications.
- Minimum 8 or more major module implementations in the last 3 years, last 2 in Architect role.
- Ideal candidate would possess a CSA, CAD and a minimum of 2 Certified Implementation Specialist (CIS) certifications and 5 micro-certifications (or would acquire these certifications within 6 months of hire)
- Ideal candidate also possesses a CMA / CTA (preferred)
- Strong communication and customer relationship skills and the ability to adjust for audience appropriately.
Intact Technology’s Talent Vision: All for One, One for All!
- We are stakeholders in our customers’ success — do it well or not at all.
- We are super passionate about delivering the best outcomes.
- Our people are doers, makers, creators, thinkers, and creative problem-solvers.
- Our culture thrives on individuality, independence, autonomy, and empowerment.
- We actively encourage a healthy work/life balance.
Exceptional Benefits for Exceptional Performers:
- Ongoing personal and professional development opportunities.
- Flexible paid time off, plus 12 paid holidays.
- Company holiday closure from December 25th – January 1st.
- Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
- Qualified 401(k) program.
- Virtual happy hours and team-building events.
Equal Opportunity Employer
Intact Technology is an Affirmative Action Employer and is committed to providing equal employment opportunities without regard to an individual’s race, color, religion, age, gender identification, sexual orientation, veteran status, national origin, or disability.
Top Skills
Agile
Micro-Services Architecture
Servicenow
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The Company
What We Do
Empowering IT organizations across the world's largest companies and government agencies to deliver real outcomes. Our IT software consulting services and managed services have helped customers improve customer experience, reduce costs, remediate risk, and improve efficiency. We can help you too.
With more than 40% of our workforce former customers themselves, we experienced the need for an evolved approach to traditional consulting and we built it. We’ve flipped traditional consulting on its head, “bookending” the traditional approach to ITOM consulting services to actually create results that last.
Visit our website to learn more!
