ServiceNow Architect, Ostrava

Tech native for over 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value.
With over 11,000 tech architects in more than 25 countries across Europe, the Middle East, and Africa, Devoteam is committed to using technology to serve people.
Devoteam has been a ServiceNow Elite Partner since 2019. In 2026, it was recognised as ServiceNow Partner of the Year for the fourth consecutive year.

Are you a visionary ServiceNow Architect ready to lead enterprise-wide digital transformation? Devoteam, a premier ServiceNow Elite Partner, is looking for strategic leaders to bridge the gap between complex business challenges and elegant technical solutions.

Your main duties and responsibilities are:

• Solution Design & Implementation: Design and implement solutions tailored to the organisation's specific needs.
• Development of  ServiceNow Solutions: Partner with the product team and other stakeholders to design and implement ServiceNow solutions.
• Providing technical expertise and participating in the implementation of the  new ServiceNow functionalities.
• Documentation of ServiceNow architecture for use internally.
• Contribution to ServiceNow software releases through configuration tasks and feature delivery.
• Implementation, configuration, and maintenance of interfaces/integrations with third parties. 

You will be a great fit for this role if you have…

• Bachelor's/Master's degree in a technology field such as computer science or related field, or equivalent experience.
• At least 5 years of implementation experience (Developer, Lead developer) in ServiceNow.
• Experience with architecture design of the ServiceNow Platform and ITSM at least 2 years.
• CTA or aspiration to achieve CTA.
• Experience with scripting or programming (JavaScript, SQL, DB).
• Deep knowledge of CMDB and CSDM (Common Service Data Model) to ensure data is structured correctly across the platform.
• Project management skills.
• Consultative approach and experience leading workshops with stakeholders to extract business requirements and turn them into technical solutions.
• Presales support and the ability to help scope projects, estimate effort, and create SOW (Statements of Work).
• Solid communication skills, ability to clearly articulate complex ideas and technical designs.
• Fluent English, German is a plus.
• Experience with organizing, coordinating, leading and managing technical work of 3-15 consultants (developers, testers, BAs).
• Experience with C-level stakeholder communication and reporting.

Benefits and perks:

• 5 weeks of vacation per year (= 1 week extra).
• 4 “My Days” per year.
• Hybrid office.
• Flexible working hours.
• Udemy for business account.
• Meal allowance up to 32.000 CZK/year (129,50 CZK/day).
• Cafeteria 1200 CZK/month (MultiSport Card available).
• Phone tariff (unlimited calls, texts messages within the EU, 20GB of Internet).
• Employee Referral Program.
• Sabbatical leave.
• Repurchase of hardware.

Moreover, we offer:

• Above standard working equipment.
• Snacks and breakfasts in the office.
• Company events and team buildings.
• Gifts for work anniversaries, promotion or childbirth.
• Friendly and open culture.

And last but not least, you can rely on:

• Transparent framework for career growth, reinforced by annual performance evaluations.
• Trust and autonomy, with no micro-management.
• Learning from senior colleagues and opportunities to collaborate with professionals from various industries.
• Career Management, training and certifications in the best breed of technologies - focused on technical and AI skills (ServiceNow, Google, Anthropic), Project Management methodology etc.
• Opportunities to attend conferences to keep skills up-to-date.
• Working on a variety of projects for a broader range of experience.
• Adoption and utilization of evolving IT technologies.
• Usage of AI tools and access to elaborate, tailored AI training.