Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".
We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.
Job DescriptionLink Solutions is seeking a ServiceNow Analyst to join our team at Adelphi, MD.
- Must be a US Citizen
- DoD Secret Clearance required
- Non-remote (relocation incentive available)
The ServiceNow Analyst will support the design, optimization, and operation of the ServiceNow platform. You will be responsible for requirements tracking, documentation, release coordination, and quality assurance. You will be responsible for ensuring that ServiceNow solutions align with mission needs and ITIL best practices while supporting continuous platform improvement.
Job Responsibilities:
- Support the gathering, documenting, and managing business and functional requirements for system updates and new feature implementations.
- Coordinate the planning and execution of release cycles, ensuring the timely delivery of ServiceNow enhancements and updates.
- Perform quality assurance testing to validate new functionality and identify issues before release.
- Maintain accurate system documentation, including user stories, process flows, and configuration changes.
- Troubleshoot and resolve system issues, collaborating with developers and end users as needed.
- Work closely with stakeholders to optimize ServiceNow applications, workflows, and dashboards for service delivery.
- Ensure all implementations comply with ITIL v4 standards and ARL-specific requirements.
- Contribute to platform governance activities. including change control and performance monitoring.
- Monitor platform health, user satisfaction, and service quality to support continuous improvement.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Qualifications- Must be a US Citizen.
- Must be able to obtain and maintain an active DoD Secret Clearance.
- BA/BS Degree in Information Systems, Business Administration, Computer Science, or related discipline.
- Must have at least five (5+) years of relevant experience working in a business analyst, system analyst, or ServiceNow support role.
- IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
- ServiceNow Certification (e.g., Certified System Administrator, Certified Implementation Specialist).
- ITIL v4 certified.
Preferred:
- Active Security Clearance.
- Familiarity with core ServiceNow modules such as Incident, Problem, Change, CMDB, and Knowledge.
- Understanding of Agile methodologies, SDLC processes, and DevOps practices.
- Proficiency with Microsoft Office products.
- Experience creating and modifying documentation for technical processes and procedures.
- Experience working in or supporting Army or Department of Defense (DoD) IT environments.
- Experience providing quality service and support for mission-critical systems and VIP end users.
- Excellent communication skills (written and oral) and interpersonal skills.
- Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.
Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
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What We Do
Link Solutions, Inc. provides IT Infrastructure Support, Application Development, Cybersecurity and Virtualization, Cloud and Mobility services to U.S. federal government agencies.
Founded in 2006 and headquartered in McLean, Virginia, Link Solutions graduated from the SBA 8(a) program in 2016, and is ISO 9000, ISO 20000, ISO 27000, CMMI L3 DEV, and CMMI L3 SVC certified.
Under the guiding philosophy “Mission First… Customer Always,” our team of over 250 employees works to build lasting client relationships and provide superior mission support.
Major clients include the U.S. Department of the Army, U.S. Department of Defense, and the U.S. Department of State.
