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We are looking for a ServiceNow Developer within our Citi Technology Infrastructure (CTI) department to build and deploy service Management capabilities on the ServiceNow Software as a Service (SaaS) platform. The ideal candidate is someone who can be hands-on working with our Sr developers and Architects in delivering the large-scale Incident, Problem and Change management modules. The ServiceNow Developer will be responsible for configuration, development and building integrations with the ServiceNow SaaS platform.
Responsibilities:
- Technical development of ServiceNow engineering that support our Incident, Problem, Change, Chat, Portal, and Security Incident Response (SIR) capabilities Subject matter expert on adopting and implementing solutions to improve the Service Management capabilities
- Act as a lead and architect of a solution on the ServiceNow platform.
- Partner with product owners, process owners, and other business leaders to build Service Management solutions
- Ensure the delivery of solutions are in-line with ServiceNow best practices, reducing as much customizations as possible
- Design, prototype, implement, test and deploy solutions on the platform
Qualifications:
- 6+ years of experience as a hands-on engineer and developer
- 4+ years managing ServiceNow or similar Service Management products
- Good understanding of the core platform components like business rules, client scripts, UI scripts, forms, and glide scripting. •
- Knowledge of Java script, XML, HTML, CSS, bootstrap and web service Integrations using REST or SOAP.
- Experience with upgrades and clones.
- Experience in ATF is a plus.
- Experience in Reporting and Performance Analytics
- Service Now certifications are a plus.
- Excellent organizational skills, time management skills, sharp analytical and problem solving skills
- Solid technical background with understanding and/or hands-on experience in software development
- BA/BS in Computer Science (In lieu of degree, 4+ years work experience)
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Job Family Group:
Technology
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Job Family:
Systems & Engineering
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Time Type:
Full time
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Primary Location:
Irving Texas United States
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Primary Location Full Time Salary Range:
$96,400.00 - $144,600.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Jan 24, 2025
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
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What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
