ServiceNow Administrator

Location: Australia (Hybrid)

Type: Full-time  

NCC Group’s Cloud XDR Team provide a world class Extended Detection and Response (XDR) services, detecting, responding and mitigating cyber-attacks on our customers networks in our Security Operations Centres using the Microsoft Sentinel ecosystem. 

The Cloud XDR Team is looking for a ServiceNow Administrator to help maintain, build, and improve our ServiceNow implementation to enable NCC to iterate and develop its ability to defend customers from cyber-attacks.

Summary
Key responsibilities 

·       Act as the ServiceNow SME within the Cloud XDR team 

·       Build and maintain ServiceNow workflows 

·       Work with analysts and engineers to identify and implement improvements to the platform to increase efficiency and efficacy of the team 

·       Collaborate with engineering and development to improve the overall Cloud XDR platform experience for customers 

·       Perform onboarding activities with the project team enable new customers to be monitored 

·       Build and maintain integrations between NCC Groups ServiceNow and customers ITSM platforms  

Technical Skills & Knowledge:

We’re looking for a motivated individual that wants to experience the excitement and challenge of working in a fast-evolving industry. We don’t expect the chosen candidate to be a cyber security expert, but they will have the opportunity to learn about the industry and practicing cyber security.  

·       Extensive experience of the ServiceNow platform 

·       Good experience scripting  

·       JavaScript, HTML, CSS, AJAX, etc 

·       ServiceNow Certified System Administrator Certification 

·       ServiceNow Certified System Administrator  

·       ITIL foundation - desirable 

·       Focusing on Clients and Customers.  

·       Working as One NCC.

·       Always Learning.

·       Being Inclusive and Respectful. 

·       Delivering Brilliantly.  

 
At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.   
Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support. 

Come join us? 

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:
 
·       Superannuation
·       Leaves Benefits include but not limited to:
 
·       Annual leave – 20 days
·       Sick Leave & caregivers Leave – 10 days
·       Marriage/Civil Partnership Leave (1 day)
 
·       Moving Home Leave (1 day)
 
·       Employee Assistance Program with access to confidential counselling support 24 hours a day, 7 days a week. This is a free service for up to 6 occasions per calendar year for you and your close family.