Title: ServiceNow Administrator/Developer
Location: Sofia/Bulgaria
Job type: Full-Time Permanent/Hybrid
Salary: Negotiable
Minimum experience required: 3 Years
About Us
Integrity360 is the largest independent cyber security provider in Europe, with a growing international presence spanning the UK, Ireland, mainland Europe, Africa and the Caribbean. With over 700 employees, across 12 locations, and six Security Operations Centres (SOCs)—including locations in Dublin, Sofia, Stockholm, Madrid, Naples and Cape Town—we support more than 2,500 clients across a wide range of industries.
Over 80% of our team are technical experts, focused on helping clients proactively identify, protect, detect and respond to threats in an ever-evolving cyber landscape. Our security-first approach positions cyber resilience as a business enabler, empowering organisations to operate with confidence.
At Integrity360, people come first. We invest heavily in learning, development and progression, fostering a dynamic culture where innovation, collaboration and continuous growth are at the heart of what we do. If you're ready to take your cyber security career to the next level, we’d love to hear from you.
Job Role
We are seeking an experienced ServiceNow Administrator/Developer to join our dynamic IT Systems team. The ideal candidate will be responsible for managing, configuring, and customising the ServiceNow platform to meet the needs of the business. This includes working on various ServiceNow modules such as Incident Management, Change Management, Contract Management, and Service Catalog, as well as developing and implementing custom applications, integrations, and workflows.
Key Responsibilities
- ServiceNow Administration:
- Configure, maintain, and administer ServiceNow platform modules and applications.
- Manage user roles, permissions, and access controls.
- Perform regular system health checks, patching, and updates to ensure optimal performance and security.
- Troubleshoot and resolve platform issues, including incidents, problems, and system bugs.
- Development and Customization:
- Develop and maintain custom applications, business rules, UI policies, workflows, and scripts (e.g., Service Catalog, Incident Management, Change Management, etc.).
- Customize ServiceNow features and modules to align with business requirements.
- Create and manage custom reports and dashboards to provide business insights.
- Build integrations with third-party systems and tools using REST, SOAP, or other integration methods.
- ServiceNow Upgrades and Enhancements:
- Lead the planning and execution of ServiceNow upgrades and new feature implementations.
- Evaluate new ServiceNow features and functionality and recommend improvements to current processes.
- User Support and Training:
- Provide support for ServiceNow users, troubleshooting technical issues and offering solutions.
- Create and maintain documentation for end users and administrators.
- Conduct training sessions for users and stakeholders to ensure effective platform usage.
Qualifications
- Proven experience (3+ years) as a ServiceNow Administrator/Developer, including hands-on experience with ServiceNow platform configurations, scripting, and development.
- Strong knowledge of ServiceNow modules (Incident, Problem, Change, Contract Management, Service Catalog, etc.).
- Proficiency in ServiceNow scripting languages: JavaScript, GlideScript, and ServiceNow-specific APIs.
- Experience with ServiceNow integration tools (REST, SOAP, MID Server, etc.).
- Understanding of ITIL processes and best practices.
- Strong problem-solving and troubleshooting skills.
- Professional English command is a must
Desired skills and certifications
- ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification.
- Knowledge of ServiceNow Performance Analytics and reporting.
- Familiarity with Agile methodologies.
Working at Integrity360
At Integrity360 we aim to reflect what’s important through the benefits we offer. We survey our people regularly and encourage discussions around these tops so we can understand what really makes a difference. Our benefits priorities are physical, mental, and financial wellbeing.
Mental & Physical wellbeing benefits:
- Premium private healthcare by Groupama with extended coverages
- Dental coverage, claim up to 400BGN/year
- Optical coverage, claim up to 100BGN/year
- Life insurance
- MultiSport card fully covered
Financial wellbeing:
We guarantee that every employee will have their pay reviewed at least once every year, if not more regularly. We aim to pay within the market range for all roles and keep pace with inflation on average.
What we offer:
- Twice yearly salary reviews
Other benefits include:
- 4 days additional annual leave (24 in total). Option to carry over up to 12 days in the next year.
- Our L&D program, we work with various platforms including Cybrary, Udemy, Preply Pluralsight, HTB ensuring our people are up to date with their industry knowledge and further opportunities to upskill.
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Top Skills
What We Do
Integrity360 is one of Europe’s leading cyber security specialists operating from office locations in the UK, Ireland, Bulgaria and Sweden. The group provides a comprehensive range of professional, support and managed cyber security services that identify and assess, protect and prevent, detect and analyse and respond and recover cyber risks and threats. Working either independently or as an extension of a organisations own team Integrity360 strengthen security postures for both mid market and enterprise organisations across a wide range of sectors including financial services, insurance, government, healthcare, retail, telecoms and utilities. During June 2021 the company received a major strategic investment from leading London based private equity firm August Equity as part of a significant growth and expansion plan that will build the brand international With four Security Operation Centres, the company offers a complete end-to-end security services offering to its clients, covering their security from every angle. Its services include Managed Security, Cyber Security Testing, Incident Response, Security Integration and Cyber Risk & Assurance services. Its 300 clients can be found in all business verticals and include some of the largest and most well-known brands in the country. What sets Integrity360 apart is its excellent team of people that drive the business forward. The company was founded with a focus on technical expertise and that philosophy remains today. The skills and experience in the company are some of the greatest in the industry and clients remain with Integrity360 because they can rely on and trust them to go above and beyond to ensure their needs are met. Integrity360 is listed multiple time in the Gartner Market Guides for Managed Security Services.
