ServiceNow Administrator/Developer (Remote but onsite once per quarter)

Sorry, this job was removed at 08:21 p.m. (CST) on Wednesday, Jul 16, 2025
Hiring Remotely in Jackson, MS
In-Office or Remote
Information Technology
The Role
Job Title: ServiceNow Administrator/Developer (Remote but onsite once per quarter)
Location: Jackson, MS
Duration: up to 5 Years
Job Description:
The Client is seeking an experienced ServiceNow Administrator/Developer to support, administer, and maintain its newly implemented IT Service Management (ITSM) module. This role is essential to ensure the ongoing performance, reliability, and enhancement of our ServiceNow environment. The ideal candidate will bring
technical expertise and best practices in ServiceNow administration, development, and support, with the flexibility to help expand the platform in the future.
The ServiceNow Administrator/Developer will be responsible for:
System Administration
  • Serve as the primary administrator for the ServiceNow ITSM module.
  • Monitor system health, performance, and functionality.
  • Manage user roles, groups, and permissions.
  • Ensure adherence to platform governance, change control, and development standards.

Break/Fix Support
  • Troubleshoot and resolve technical issues within the ITSM module.
  • Conduct root cause analysis for incidents and implement permanent fixes.
  • Manage incident and request queues related to ServiceNow issues.

Development & Configuration
  • Design and configure workflows, forms, fields, business rules, client scripts, UI policies, and service catalog items within the ITSM module.
  • Develop and maintain integration with other systems, as needed.
  • Create and maintain reports and dashboards.
  • Enhancements & Continuous Improvement
  • Analyze business requirements and propose scalable, secure solutions on the ServiceNow platform.
  • Provide recommendations for improvements and enhancements to existing ITSM workflows and features.
  • Prepare for future module implementations (e.g., Public Sector Digital Services).

Training & Documentation
  • Create and maintain system documentation and user guides.
  • Train internal staff on use and capabilities of the ServiceNow ITSM module.

Collaboration & Planning 
  • Serve as liaison between IT leadership, business units, and ServiceNow support/vendor resources.
  • Participate in roadmap discussions and assist in planning future ServiceNow expansions.

Required Skills/Experience:
  • 3+ years of experience as a ServiceNow Administrator or Developer.
  • ServiceNow Certified System Administrator (CSA) – Required.
  • Experience in a public sector or Medicaid environment.
  • Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow modules.
  • Strong understanding and hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge, Service Catalog, etc.).
  • Experience with JavaScript, Glide scripting, and ServiceNow APIs.
  • Familiarity with ServiceNow update sets, scoped applications, and integrations.
  • Ability to work independently and manage multiple priorities.
  • Excellent communication and documentation skills.

Preferred Skills/Experience:
  • ServiceNow Certified Application Developer.
  • Experience in a public sector or Medicaid environment.
  • Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow modules.

Similar Jobs

PwC Logo PwC

Insurance Research Analyst Senior Manager

Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Remote or Hybrid
69 Locations
91K-322K

Gusto Logo Gusto

Platform Engineer

Fintech • HR Tech
Easy Apply
Remote or Hybrid
4 Locations
189K-265K

General Motors Logo General Motors

District Manager, OnStar & Loyalty - Lexington, KY

Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Remote or Hybrid
United States

General Motors Logo General Motors

Staff Talent Acquisition Partner

Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Remote or Hybrid
4 Locations
128K-200K
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Baltimore, MD
146 Employees

What We Do

Serigor provides IT Services and IT staffing to Government and Commercial enterprises of all sizes. Serigor has twelve years of proven track record in IT Services, Government Solutions, and Staffing Solutions.

● MBE/WBE/WBENC/WOSB company, headquartered in Baltimore, MD.

● Multiple, multi-year contracts with Government Agencies at State, County, City, and Federal.

● Commercial clients include Fortune 1000 and Start-Ups all over the US.

● Onshore and offshore IT delivery centers.

● IT solutions encompass contracts that are Fixed Price, T&M, Product Development in all technologies.

● Workforce and staffing solutions encompass contract, contract-to-hire, permanent placement and statement of work job assignments.

Similar Companies Hiring

Axle Health Thumbnail
Logistics • Information Technology • Healthtech • Artificial Intelligence
Santa Monica, CA
17 Employees
Scrunch AI Thumbnail
Software • SEO • Marketing Tech • Information Technology • Artificial Intelligence
Salt Lake City, Utah
Standard Template Labs Thumbnail
Software • Information Technology • Artificial Intelligence
New York, NY
10 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account