Key Responsibilities:
- Lead the design, development, and implementation of ServiceNow solutions, including custom applications, integrations, and automation.
- Provide technical guidance and mentorship to a team of ServiceNow developers and administrators.
- Collaborate with business and IT stakeholders to understand requirements and translate them into scalable ServiceNow solutions.
- Ensure adherence to ServiceNow best practices, security policies, and compliance standards.
- Develop and maintain ServiceNow configurations, workflows, business rules, UI policies, and scripts.
- Oversee and participate in ServiceNow upgrades, patching, and system maintenance activities.
- Integrate ServiceNow with third-party applications and enterprise systems as needed.
- Establish and enforce governance, standards, and best practices for ServiceNow development and implementation.
- Troubleshoot and resolve complex technical issues related to ServiceNow functionality and performance.
- Stay updated with the latest ServiceNow releases and new features, assessing their impact and potential adoption.
- Architect, develop, and maintain the ServiceNow platform.
- Lead SNOW initiatives reducing reliance on third-party vendors.
- Collaborate with technical and non-technical stakeholders to align platform features with business needs.
- Promote capabilities that can solve real business problems.
- Continuously improve processes, workflows, and system performance.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience working with the ServiceNow platform.
- Strong knowledge of ServiceNow architecture, modules, and development frameworks.
- Hands-on experience with ServiceNow scripting (JavaScript, GlideScript, AngularJS, etc.).
- Expertise in ITSM, ITOM, HRSD, CSM, or other key ServiceNow modules.
- Experience integrating ServiceNow with external systems using APIs and other integration methods.
- Strong understanding of Agile and DevOps methodologies.
- Excellent problem-solving, communication, and leadership skills.
Preferred Qualifications:
- Experience leading ServiceNow implementations in a large enterprise environment.
- Knowledge of CMDB, Discovery, and Service Mapping.
- Familiarity with ServiceNow AI/ML capabilities, Virtual Agent, and automation solutions.
- Experience with governance frameworks such as ITIL, COBIT, or ISO 27001.
- Strong stakeholder management and the ability to work cross-functionally.
- ServiceNow Certified System Administrator (CSA) certification required; additional ServiceNow certifications (CIS, CAD, etc.) preferred.
Capabilities:
- Advanced ServiceNow development skills (custom workflows, integrations, scripting).
- Ability to self-manage project lifecycles and initiatives in collaboration with the internal team.
- Excellent problem-solving and communication skills.
- Deep understanding of ServiceNow best practices, governance, and real-life experience contributing this for large companies (3-5k people).
- Must have a self-service, automation, and platform-as-a-product mindset.
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What We Do
Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company’s selling channels include: Ritchie Bros. Auctioneers, the world’s largest industrial auctioneer offers live auction events with online bidding; IronPlanet, an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance® equipment condition certification; MarketplaceE, an online marketplace offering multiple price and timing options; Mascus, a leading European online equipment listing service; and Ritchie Bros. Private Treaty, offering privately negotiated sales. The company also offers sector-specific solutions including GovPlanet, TruckPlanet, Kruse Energy Auctioneers, and Cat® auctions, plus equipment financing and leasing through Ritchie Bros. Financial Services. For more information about the unprecedented choice provided by Ritchie Bros., visit RitchieBros.com.
