What you will do?
The Servicemax/Salesforce Support Engineer will lead the development work of the DevOps team, providing technical guidance and support in the delivery of solutions within an agile DevOps environment. Additionally, you will collaborate with cross-functional teams, including project managers, business analysts, and technical architects, to ensure the DevOps team meets business needs and adheres to best practices. Will also be involved in daily support and administration of our Salesforce CRM, including ServiceMax where required.
How you will do it?
- Develop, test, and document custom development, integrations, and data migration elements of Salesforce and ServiceMax implementations.
- Working to DevOps standards maintain CI/CD pipelines for Salesforce and ServiceMax.
- Perform system testing and validation to ensure high performance and security.
- Create and maintain technical documentation and process documentation for Salesforce and ServiceMax applications.
- Participate in planning and analysis of business requirements for system changes and enhancements. Coordinate with Release Management Team on scheduled or emergency releases.
- Optimize system performance and ensure seamless integration of new features.
- Handle incidents and service requests as escalated to you, providing essential support for our CRM systems.
- Troubleshoot and resolve technical issues related to Salesforce and Service Max.
- Monitor system performance and proactively address potential issues.
Requirements:
- 3+ years experience in Salesforce and ServiceMax development and administration.
- Salesforce Administrator, Salesforce Platform App Builder / Platform Developer 1 Certification is required. Knowledge of Apex, Visualforce, Lightning and more.
- Understanding of the Salesforce platform including Sales Cloud, Service Cloud, Experience Cloud and common AppExchange solutions.
- Experience with Salesforce APIs (REST/SOAP/Metadata, etc.)
- Proficient in LWC development.
- Experience in ServiceMax functionalities and integrations
- Strong understanding of DevOps principles and practices including use of JIRA or similar
- Experience with ServiceNow or similar tool for ticket handling.
- Excellent communication skills to work effectively with business stakeholders globally.
- Ability to work in an agile environment and adapt to changing requirements.
- Fluent English (must)
Top Skills
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.
Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
