Job Summary
We are seeking a detail-oriented and proactive Service Transition Analyst to support the successful delivery of IT hardware and services across the organization. This role is critical to ensuring smooth transitions from technology request through to fulfillment and installation, supporting internal hardware lifecycle processes, and maintaining asset and procurement accuracy.
Responsibilities
Key Responsibilities
PCStore Order Management
- Manage end-to-end lifecycle of PCStore technology orders from initiation to installation.
- Coordinate with end users, vendors, and IT support teams to ensure timely delivery and setup of hardware.
- Track and document order status, delivery timelines, and completion.
Mobile Device & Services Administration
- Oversee the provisioning, assignment, and deactivation of Optimum cellular devices and services for employees and contractors.
- Maintain records of active devices, plans, and service agreements.
- Liaise with the carrier to resolve service issues and manage billing or account changes.
IT Asset Management
- Maintain accurate records in the IT Asset Management (ITAM) database for employee-assigned hardware.
- Ensure asset tags, ownership, status, and location information are kept up to date.
- Assist with periodic inventory audits and data integrity checks.
Employee Hardware Reclaim Support
- Coordinate the retrieval and processing of IT hardware from departing employees and contractors.
- Work closely with HR, facilities, and IT support teams to ensure seamless transitions and hardware recovery.
Procurement & Requisition Oversight
- Create and manage IT purchase orders, requisitions, and approvals through Oracle and other procurement systems.
- Track the status of open requisitions, follow up with vendors and stakeholders as needed.
- Ensure all procurement processes are compliant with internal controls and budget guidelines.
Qualifications
Qualifications
- Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent work experience).
- 2+ years of experience in IT service delivery, asset management, procurement, or service transition roles.
- Familiarity with ITAM tools and asset lifecycle management.
- Experience with Oracle or similar enterprise procurement systems.
- Strong organizational skills with the ability to manage multiple concurrent tasks.
- Excellent communication and coordination skills, both written and verbal.
- Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
Preferred Qualifications
Experience working in a mid-to-large enterprise IT environment.
Knowledge of ITIL principles and lifecycle service management.
Experience managing vendor relationships and service contracts.
What the Team is Saying
What We Do
We Make a Difference Because We Are the Difference! At Optimum, we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers, we're building the future of connectivity through innovative services like Optimum Fiber Internet, Optimum TV, and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers We’re a team of bold thinkers, curious leaders, and collaborative problem-solvers, united by a culture that values inclusion, innovation, and impact. At Optimum, every voice matters, every idea counts, and every team member has the opportunity to grow, lead, and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts, we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact, ensuring that our efforts resonate far and wide. From our products and services to our community impact, we are creating connections, driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!
Why Work With Us
Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network, reimagining our products, and building a culture where people thrive. With nearly 4.5 million customers across 21 states, we’re transforming fr
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Employees engage in a combination of remote and on-site work.
