The Role
The Service Technician is responsible for servicing and repairing equipment at customer locations, setting up IP addresses, downloading printer drivers, and training customers on equipment. They collaborate with other technicians and the dispatch team to ensure customer satisfaction.
Summary Generated by Built In
Job Responsibilities:
- Our technicians are expected to service and repair equipment at customers locations within an assigned geographic territory. Primary hours 8:30am – 5:00pm, Monday – Friday.
- Set up IP addresses, download printer drivers and provide customer training on printing functions.
- Work closely with our other technicians and dispatch team to accomplish a common goal of making our customers as happy as possible.
Preferred traits/requirements:
- Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience.
- Good customer service and time management skills
- Must have reliable transportation and a valid state driver's license
- Computer skills (quickly type/respond to email, basic excel knowledge, ability to troubleshoot applications to determine if it’s a PC or copier issue)
- One year or more of experience with copier break/fix repair, copier troubleshooting, copier refurbishment preferred but not required (Ricoh, Sharp, HP, Kyocera experience preferred, but any manufacturer experience or training will do)
Benefits:
- Proven training program by in-house industry experts, as well as company paid manufacturer training
- Career progression and leadership opportunities for proven performers
- Hourly pay plus potential monthly bonus opportunity
- Medical, Dental, Vision, and Centric-funded Health Reimbursement Account
- Life insurance and Short-Term Disability
- Paid time off/ Paid Holidays
- 401k Match and Profit Sharing
- Gym membership reimbursement
The Company
What We Do
Centric Business Systems, Inc. is an award winning document management company that specializes in providing the most innovative hardware and software office technology. As one of the largest providers in the nation, Centric offers a full range of products from Sharp, Ricoh and HP. Since 1990, the company has grown in double digits every year. Backed by its unwavering commitment to service, Centric continues to grow into the Maryland and DC marketplace.
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