We proudly stand as a premier developer and provider of innovative products and services tailored for the entertainment sector. With a workforce boasting over 21,000 talented individuals spread across more than 40 global markets, we thrive in areas of product innovation, software development, IT solutions, and comprehensive business support.
At the heart of our success lies a dynamic and creative environment, fostering unparalleled opportunities for both personal and professional advancement.
Job DescriptionWe’re opening our first studio in Brazil and looking for a Service Support Specialist in São Paulo!
Responsibilities:
- Identifying and resolving all operational irregularities due to software issues, or any other reason
- Identifying and resolving all real-time incidents relating to all components of operations, including but not limited to hardware, software, and network connectivity
- Resolving client disputes
- Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging, and escalating all alerts as necessary
- Recording all events related to major incidents in internal systems and producing post-resolution incident reports.
- Manage ad-hoc situations that may occur on the shift appropriately to still be able to deliver all products.
- Administrative duties - scheduling, reporting, and organizing the daily processes according to the internal policies and procedures.
- Ensure the appropriate number of staff is present for each shift
- Good level of both written and spoken English
- An ability to make decisions requiring independent judgment and to identify and refer other issues to the proper authorities
- Ability to work any type of shift and to work full time and/or shift schedule.
- Strong interpersonal skills, soft skills (analytical/ multi-tasking/ high sense of responsibility)
- Ability to maintain strict confidentiality, a high sense of urgency, and a result-oriented attitude.
- Approachable, energetic, and able to work under pressure.
- Good level of computer literacy, more specifically of the Office package
Advantages for the applicants:
- Experience as a Service Support Specialist or in a similar role
- Portuguese language knowledge
We offer:
- A key role in launching and managing our first studio in São Paulo, Brazil
- Competitive remuneration package
- A unique opportunity to gain extensive hands-on experience
- Professional and personal development opportunities
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What We Do
Evolution is a world-leader in product innovation and advanced IT-solutions for video streamed live casino. Our code runs 24/7/365 serving millions of users globally and processing financial transactions of thousands of EUROs every second.
Evolution AB (publ) is listed on Nasdaq Nordic with a MCAP of over EUR 20B.
The company was founded in 2006, inspired by the world-renowned casino in Monte Carlo. Using the rapidly emerging technology, Evolution founders wanted to bring the excitement from the live player experience in to the home. From that came our brand promise of delivering a product which was AS REAL AS IT GETS, and our key corporate value ALIVE.
Today, more than 13,000 EVOlutioneers work in the company’s sites across 5 continents. With an ever-growing world-wide demand for our innovative product and high quality services, we look for more high performing talent with a team player mindset and diverse skillsets and backgrounds.
Please read our Privacy and Cookies policies below before submitting any personal data to us: https://www.evolution.com/privacy-policy & https://www.evolution.com/cookies-policy
Followers must be 18+.
http://gambleaware.co.uk Please gamble responsibly. 🔞
Evolution is licensed and regulated by the Malta Gaming Authority under licence MGA/B2B/187/2010 issued on 01 of August 2018. Evolution is also licensed and regulated in many other jurisdictions such as the United Kingdom, Belgium, Canada, Romania, South Africa, and others.
