Service Support Administrator

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

A seamless pre-employment screening process starts from the beginning, and you are vital to this by being first line support for candidates for any queries or challenges they may face when completing their questionnaires. You do this by monitoring our support inbox and taking incoming calls, identifying issues, offering advice, and seeking solutions. Where these challenges are more complex you are proactive in escalation and provide timelines for resolutions. Being the first point of contact for many Candidates, you will be able to identify trends that emerge to understand patterns to improve systems.

Role Purpose statement

• On a day to day basis, you will be providing system administration support to Client Relationship Managers and Implementation Coordinators. This involves creating new Candidate forms in the Candidate Portal, adjusting Olive account configurations, and using reports to quality check tasks completed by you and your team-mates. You’ll have a thorough understanding of the system settings and a keen eye for detail.
• As part of the implementations team, you will also work together to deliver ad-hoc projects and achieve strategic goals. The requirements for these vary, meaning there is always something new and different to get involved in!

Accountabilities

• Maintain excellent relationships
• Time management 

Responsibilities

• Give clear accurate guidance
• Being able to translate technical advice to laymans terms.

Role Specific Competencies

• Understands the importance of and implements effective time management
• IT literacy and capacity to learn and work with new systems
• Proactive, decisive, and analytical methods to problem solving
• Independently creates plans and prioritises workload to meet deadlines
• Ability to articulate thoughts to express ideas and processes effectively through written and verbal communication.
• Positive and dynamic when working with change in both process and workload

Accurate recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role.

A basic criminal record check with DBS will be required for all successful applicants, having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances of your offences.

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave. 

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

 Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

 About Accurate Background:

Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.