Service QA Sr. Engineer- Industrial Automation

Company Description

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across 5 continents.

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 12 consecutive years. In 2022, Delta was also recognized by CDP with double A List for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain for the 3rd consecutive year.

For detailed information about Delta, please visit: www.delta-emea.com

Job Description

1. Support Solution service & infrastructure in the region to offer best in class service to distributor, ODM/OEM customers and end users
2. RMA Issuing/Tracking/Communication with internal and external stakeholders, issuing replacement/credit note
3. Service related operational (SAP/CRM) management & systematic build of service operational reports (IA, EVCS/PS products)
4. Communicate with AMBU & UI team on Service related topics, including credit claim monthly report
5. Coordinate returns of defective products from KA Solution, report and consolidate for forwarding to factory for repair and service
6. Monitor spare parts stock levels at central parts warehouse, and escalate to appropriate service management when necessary
7. Support central/ASP parts warehouse with questions about parts and parts orders and coordinate with factory when needed
8. Conduct product repair trainings at different levels depending on customer/ASP’s need to ensure customers understand the product for servicing the products
9. Monitor Service Partner´s performance and provide quarterly summary to management
10. Temporarily Warehouse oversight for inbound/outbound
11. Establish additional, and improve current, reporting/data recording tools.

Qualifications

Qualifications:

• 5–10 years of experience in a service/quality role within the electronics industry, with experience in handling adhoc after-sales challenges
• Proficient in SAP/CRM systems and reporting tools.
• Strong communication and coordination skills with internal and external stakeholders.
• Knowledge of product repair processes and ability to conduct training sessions.
• Ability to monitor and analyze service operations and performance.

Preferred Skills:

• Experience in managing spare parts inventory and coordinating with factories.
• Strong analytical and organizational skills.

Additional Information

Our offer

As an innovative and global company, you are offered a friendly working atmosphere and a constructive working environment leaving much room for new possibilities and ideas. Use this opportunity and show us your motivation.