Service Operations Support

OUR CULTURE AND VALUES

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

We are Leading

Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.

We are Responsible

Fluence is defined by its unwavering commitment to safety, quality, and integrity.

We are Agile

We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

We are Fun

We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all. 

This role is Hybrid from one of our EMEA locations: Amsterdam, London, Berlin or Erlangen.

In this role , you will provide key operational support and assistance to the Services EMEA Team.

- Generating, and updating KPI Dashboards and Reporting templates for business analysis and monthly reviews.

- Managing, ordering, receiving, and controlling Spare Parts at their associated Warehouses in Ireland and Germany.

- Updating, and overseeing Computerized Maintenance Management System (CMMS) data, such as new site creation, acting as administrator, user access control and data reliability and accuracy.

- Track, monitor and prioritize internal engineering tickets to ensure connection between stakeholders and a speedy conclusion.

- Organizing and coordinating customer trainings in conjunction with Service Engineer

- Reviewing and standardizing Services Documents

SKILL REQUIREMENTS

- Familiar with a variety software; Jira, Salesforce, Incorta, Netsuite, SAP, MS Office

- Experienced in data collation and presentation in a dashboard format from mixed sources.

- Knowledge of maintenance and warranty contract structures

- High communication skills targeted at the audience.

- Understanding financial profit and loss accounts and balance sheet is a plus

Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.