Service Operations Specialist

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

You’ll be working directly with the ThousandEyes TAM business owners to help facilitate smooth business functions. You’ll be responsible for coordinating communication between the business and field teams - project managers, account team representatives, and channel partners. You’ll need to understand the TAM services offerings, how they’re delivered, sales motions, and use case requirements. You’ll help the TAM engineers to deliver the projects in a timely manner.  You’ll have the opportunity to create field facing collateral about the services business and present it to key stakeholders. 

• Act as a central point of contact between TAM and project management teams within the region.
• Facilitate communication between services engineers and field teams.
• Plan, schedule, and facilitate meetings across the business.
• Drive team insights through creating and managing project engagement reports. 
• Help the sales field teams understand the TAM offerings, ordering, and delivery flows.
• Provide general administrative support to the management teams.
• Manage multiple projects concurrently. 
• Build deep domain expertise, business knowledge and understanding of different operating models
• Work with Cross functional teams and manage across different reporting chains

• Must have administrative experience in participating as a key member in a cross-functional team and/or international projects or programs
• Ability to work in matrix organizations, prioritize what is meaningful to business
• Excellent time management skills and ability to multitask and prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written & verbal communication.
• Proficient in English, both verbal and written. 
• Strong organizational and planning skills.
• Proficient in MS Office and Salesforce.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have  to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.