Service Operations Business Analyst

We are, by our DNA and nature of our leadership, an analytically minded organization and look to add a highly skilled analytical team member to help us turbocharge our analytical capabilities and thinking. The Business Analyst role will report to the Service Operations Director to support the overall development and growth of the Customer Service, Provider Claims & Appeals and Escalations departments, playing a key role in our growth and driving our scalability. This role will provide validation and delivery of algorithms, statistical analysis and reporting tools all focused on improving current business processes. The role will help drive projects and bring value through operations, including strategic operations analysis, identifying performance trends, interpreting data, and working cross-functionally with other departments. Additionally, the role will be a key driver in identifying opportunities for improving the provider and payer experience through Service Operations Analytics. The successful candidate will support the Senior Director of Service Operations & Managers in building a successful streamlined data organization including playing a key stakeholder role in development of enterprise-wide data warehouse and data extraction and visualization software. The person occupying this position will have an exceptionally broad view of every aspect of Integra’s business and help drive the insights that allow leadership to make informed, thoughtful business decisions.

Salary: $75,000/annually

JOB QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES

The Service Operations Business Analyst’s responsibilities include but are not limited to:

• Actively seeks out and supports collaborative thinking and problem-solving with others in the organization.
• A dynamic team member who regularly brings and seeks new ideas, insights and knowledge, and drives the organization to implement new programs and solutions.
• Problem solver with an analytical mindset and excellent organizational skills with an eye for detail.
• Creative and conceptual thinker who can play a critical role in business planning while working with senior leader team to develop plans and influence long-term business strategy.
• Comfortable working in a fast moving, entrepreneurial environment combined with an ability to roll up their sleeves and comfortably operate with limited administrative support.
• Experience with the hypothesis-driven approach; equally able to think top down as well as bottom up.
• Fantastic anticipation of questions operational leaders will ask when presented with analyses and insights. A player will answer these questions in advance of being asked, accelerating abilities to make decisions.
• Intensive focus on scalability of the function and the business.
• Desire to optimize day-to-day operations and drive efficiency. 
• Detailed knowledge of health care industry, particularly within the DMEPOS space (or a strong desire to learn)
• Provide analytical support for business in the following areas: operations analysis, claims & appeal analysis, payer analytics and reporting.
• Identify processing gaps through evaluation of real-time data and provide awareness across Service Operations teams.
• Partner with key stakeholders to translate data into analyses and insights that leaders can use to make business decisions.
• Review data to determine operational impacts and needed actions based on elevated issues, trends, and areas of growth and improvement opportunities.
• Extract, model, and reconcile large amounts of data across multiple system platforms and sources.
• Capture, process, analyze, and share data that has been pulled from multiple platforms.
• Perform data extraction, aggregation, and quality checks from multiple sources and tables in support of trend identification and root cause analysis.
• Familiarity with data extraction and visualization tools, Tableau, Customer Relationship Management, Phone System, Claims & Appeal, and/or other data warehouse analytical tools.

What will you learn in the first 6 months?

• In the first six months you will learn the function of the Service Operations Teams within the organization and be fully integrated in your position, company, and team.
• Build effective and strategic relationships with your team and inter-departmentally to support internal departments and clients.
• You will have a full and complete understanding of the department's key performance indicators and effectively utilize the reports. 
• You will understand your role and responsibilities to foster excellence in department(s) performance.
• You will understand team goals and monitor progress, as you build relationships with your team to encourage and understand their needs and abilities.
• During this time, you will set measurable goals for personal development and growth.

What will you achieve in the first 12 months?

• You will identify opportunities to improve team effectiveness and implement.
• You will improve responsiveness and resolution time frames for all service operations teams.
• You will fully understand all aspects of the position. 

EDUCATION: Bachelor’s degree in math, statistics, data science, computer science, Business Administration or health-related field, with 1 or more years of relevant experience or 5 years relevant experience in in lieu of degree. 

EXPERIENCE:

• 1-year of experience across one or more of the following disciplines: analytics, data warehousing, software engineering
• Experience in Healthcare domain is highly preferred.
• Solid understand of and demonstrated experience in using project management tools such as PowerPoint, Excel, Vision/Miro, Power BI, Tableau
• Strong analytical background in statistics and mathematical optimization, forecasting and simulation.
• Ability to interact with business leadership and make dynamic presentations.
• Energetic, motivated with a strong work ethic, eager to take on challenging tasks.
• Excellent communication skills including experience speaking to both technical and non-technical audiences; ability to bring actionable insights through effective communication.
• Demonstrated passion for developing and overseeing strategic solution execution.
• Demonstrated experience identifying solutions using standard analysis techniques such as business process and information modeling, root cause analysis, etc.
• Refined project management skills and ability to manage multiple projects involving diverse stakeholders across leadership levels.
• Ability to independently and quickly ramp up on new business and technical concepts.
• Excellent data presentation skills