Service Offering Automation Intern

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Internship Program Overview
At ServiceNow, we're looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week internship opportunities all over the world across various business functions. Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team building activities. Additionally, interns will have access to online learnings and dedicated Summer Coach to further grow their careers with us If you want to make work, work better, we want you.
What you will do
You'll join our Service Offering team within Product Strategy and Service Portfolio-a group focused on helping customers get value from ServiceNow faster through service offerings our sales teams can confidently sell.
As a Service Offering Automation Intern, you'll build AI-powered solutions that transform how our sales teams work. Using ServiceNow's AI Platform, you'll build Now Assist AI Skills (specialized capabilities that understand and act on specific tasks) and AI Agents (autonomous assistants that can reason, make decisions, and take action across workflows).
Your work will help sales teams:

• Spot service opportunities and match them to the right offerings

• Scope engagements faster and more accurately

• Position solutions more effectively to customers

• Generate proposal documentation in a fraction of the time

Why this matters: AI Agents and associated skills are among the most in-demand capabilities in enterprise tech right now. You'll gain hands-on experience building them on a platform used by 85% of the Fortune 500-real skills you can take anywhere.
Qualifications
What we're looking for and who you are:

• Currently enrolled at an accredited university pursuing a degree in Computer Science, Engineering, or a similar field relevant to the role.

• On track to graduate between May and June of 2027.

• Passion for and hands-on experience with AI tools, with experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

• Tech-savvy with strong organizational and communication skills with an ability to think big and deliver projects from conception through completion.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• A "let's get it done" attitude with ability to effectively collaborate in a matrix organization and build meaningful relationships with internal stakeholders such as sales, delivery excellence, AI Center of Excellence, automatous automation teams, deal desk and business operations.

• Previous work and internship experience are a plus.

*This role is not eligible for employment-based sponsorship
*This role is not eligible for relocation
About ServiceNow
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.
We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over ~6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies. ® Learn more on Life at Now Blog Blog and hear from our employees about their experiences working at ServiceNow.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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