The Role
The Service Message Processor will handle wire transactions, respond to inquiries, assist with disputes, and support operational efficiency while collaborating with clients and financial institutions.
Summary Generated by Built In
Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.
We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.
Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever-shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do.
As a Community Bank, we provide personalized banking services and solutions to support the businesses, individuals, and charitable organizations of the Kansas City Metropolitan Area, both in branch and online. We are committed to fostering strong relationships, supporting local economic growth, and we believe in the power of being an integral part of the community we serve.
Role Description:
The Service Message Processor will be responsible for understanding and assisting in processing bank and client wire transactions. This role offers tremendous growth opportunities to learn from other Payments experts in an inclusive, supportive, technology-driven environment.
In this role you will:
- Process, log, and track all incoming and outgoing wire service messages with accuracy and adherence to established operational standards.
- Respond to Letters of Indemnity (LOI), Hold Harmless letters, and similar inquiries received from other financial institutions, ensuring timely and professional communication.
- Assist with subpoena and legal information requests, coordinating with internal teams to gather required documentation while maintaining confidentiality and compliance.
- Review, research, and assist in resolving wire-related disputes, providing clear documentation and escalation support when needed.
- Communicate professionally with clients, co-workers, and external financial institutions, offering clear explanations, follow-up, and resolution support.
- Engage with correspondent banking partners as necessary to process inquiries, research requests, or exception items.
- Process detailed research requests from branches, clients, and internal stakeholders, delivering thorough and timely responses.
- Support continuous improvement efforts by identifying opportunities to streamline workflows and enhance service quality.
- Perform other duties as assigned, contributing to team goals and operational excellence.
Qualifications:
- Have at least 1-2 years of banking experience
- Wire processing experience preferred
- Are action-oriented, with strong organization skills and attention to detail
- Have strong analytical and problem solving skills with the ability to make judgements with the information provided
- Are curious, have humility, are open to learning and approach your work with a growth mindset
- Thrive working in a fluid environment with high autonomy
- Display exceptional communication skills while offering client support to internal and external clients
What we offer:
- At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life
- Competitive compensation based on experience, geographic location, and role
- Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
- Paid parental leave
- Flexible vacation policy, including PTO and paid holidays
- A fun and challenging team environment in a dynamic industry with ample opportunities for career growth
*Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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The Company
What We Do
Lead Bank is where expertise, experience and technology unite the people behind inspired businesses. We take pride in working side by side with companies to grow bottom lines that become cornerstones of the community.
We’ve always been a bank that leads the way, not follows the herd. In 2010, we rolled out our new name along with a new suite of next generation banking resources. From the robust online banking capabilities to our remote deposit technology, these digital solutions let you bank however you want, wherever you want. While our bank has roots in Cass county, we offer full-service banking and outstanding customer service for the entire Kansas City metropolitan area.
Our relationships with our clients remain at the heart of what we do. We get to know you and your business so we can tailor financial solutions to help you achieve your goals.
