Service Manager

Job Title: Service Manager
Location: Houston, TX
Job Type: Full-time, Onsite
Job ID: #142314
Position Summary
We are seeking a skilled and proactive Service Manager to lead and oversee all after-sales and service support operations. The role involves developing efficient service systems, driving profitability, and ensuring superior customer satisfaction. You will manage, motivate, and train the field service team while maintaining strong relationships with clients.
Key Responsibilities:

• Planning, directing, and coordinating after-sales service support processes and daily operations.
• Establishing efficient service systems to enhance ROI, efficiency, and process optimization.
• Creating and managing annual service goals and budgets.
• Overseeing service personnel to ensure excellent customer satisfaction and timely handling of warranty claims and inquiries.
• Recruiting, supervising, and developing the service team, assigning jobs based on skills and expertise.
• Coordinating dealership training programs and service-related customer visits.
• Maintaining accurate service records, producing detailed reports, and reviewing manuals for continuous improvement.
• Executing service promotion plans as directed and ensuring compliance with organizational policies.

Qualifications:

• Proven experience in service management, preferably within the construction machinery or related industry
• Strong leadership skills with the ability to manage, motivate, and develop a team.
• Expertise in service process optimization, customer relations, and warranty management.
• Excellent organizational, communication, and problem-solving skills.
• Familiarity with ERP systems and service software is a plus.
• Commitment to maintaining a safe and clean working environment.

About Us:
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, or gender identity. national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.