Service Manager (Catania or Naples, Italy SOFA Assignment)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe U.S. Navy's Global Enterprise Sustainment Program is responsible for operating, supporting, upgrading, protecting, and administering all aspects of a global enterprise communication system supporting Navy Commands and bases around the world.
Job Description

***Must be a US Citizen with the ability to obtain background clearance as required by government customer***

***This vacancy is for a U.S. DOD - Italy Status of Forces Agreement (SOFA) position. Candidate must be willing to relocate to Catania, Italy or Naples, Italy.***

The ideal candidate will be able to:

• Oversee the corrective, preventative, and planned maintenance activities for the U.S. Navy Enterprise Land Mobile Radio (ELMR) first responder network system for sites in Europe, Africa, and Southeast Asia.
• Lead and manage a team of six Field Service Technicians positioned in Bahrain and Italy.
• Demonstrate strong written and verbal communication skills when engaging with customers, team members, peers, and leaders to ensure the successful delivery of contractually required tasks and foster a collaborative and dynamic work environment.
• Demonstrate effective knowledge of TCP/IP networking, Windows and Linux servers, and computing hardware.
• Demonstrate effective knowledge of Radio Frequency fundamentals and repeaters.
• Ensure adherence to Service Level Agreements for Response and Resolution of corrective maintenance activities within the region.
• Ensure effective case management from initiation to case closure, ensuring timely and effective resolution.
• Develop and implement strategies for continuous process and team performance improvement.
• Collaborate effectively with internal and third-party support organizations to ensure adherence to contractual obligations.
• Ensure team members' adherence to training requirements from corporate, contractual, and role-specific perspectives.
• Attend customer meetings, project initiation, and coordination meetings as necessary to ensure effective communication and collaboration.
• Collaborate with the sales team to identify opportunities and proactively address customer concerns, ensuring customer satisfaction and maximizing business growth potential.
• Coordinate daily with regional-level Navy customers, ensuring outstanding customer service and support.
• Respond to regional requests for quotes, conduct site walks, and assess labor and travel costs for designing installation agreements.
• Build and maintain relationships with the regional sales organization, providing necessary support to meet customer needs.
• Strategically schedule team members' travel and assignments in alignment with contractual and customer requirements.
• Collaborate effectively with global team members across multiple time zones.
• Manage talent by conducting performance reviews, mentoring, and facilitating the professional development of direct reports.
• Oversee personnel management, including the expatriation and repatriation of overseas staff and their families.
• Inspire and motivate team members to excel in supporting the ELMR first responder network.

Preferred Qualified Skills:

• Preference will be given to candidates with experience in the public safety sector, particularly those familiar with P25 (Project 25) and ASTRO communication systems. Applicants with a background in supporting communication equipment for public safety clients, or direct involvement with industry-standard P25 and Motorola Solutions' ASTRO products, will be highly regarded.

• Candidates who already possess a CompTIA Security+ certification will be favorably considered.

• Candidates with a Certified Electronics Technician Associate (CETa) certification will receive favorable consideration.

Basic Requirements

• Candidates must be U.S. Citizens and be able to pass a DoD and corporate background check as well as being able to satisfy requirements for a DoD clearance.

• B.S. degree in IT, Management, or other relevant field of study.

• Candidates without a B.S. degree in IT, Management, or a related field are expected to have a minimum of 8+ years of relevant professional experience as an alternative qualification.

Travel Requirements25-50%
Relocation ProvidedInternational
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].