About this opportunity:
This role leads the reliability, security, and performance of our Telco Cloud platforms, ensuring seamless operations across OpenStack, VMware, Kubernetes, and cloud-native environments. You will drive service improvement initiatives, automation, and incident resolution while working closely with cross-functional teams and vendors. This is a key senior position for candidates with strong expertise in both Cloud Operations and Security Operations.
What will you do:
1. Telco Cloud Operations
- Lead day-to-day operations of the Telco Cloud infrastructure (OpenStack, VMware, Kubernetes, RedHat OpenShift, etc.).
- Oversee lifecycle management of VNFs/CNFs, including onboarding, upgrades, scaling, and health checks.
- Ensure high availability, performance tuning, capacity planning, and proactive issue management.
- Drive observability and monitoring dashboards (Grafana/Prometheus/Elastic) to maintain real-time visibility of platform health.
- Guide root cause analysis (RCA) and ensure timely resolution of incidents and problems.
2. Security Operations & Compliance
- Oversee security monitoring tools (SIEM, EDR, CrowdStrike, IDS/IPS, Network Security, Firewalls).
- Ensure cloud platforms adhere to security baselines, hardening standards, and regulatory compliance.
- Lead vulnerability management, patching cycles, and security audit readiness.
- Coordinate incident response, escalation, and communication for security events.
- Champion Zero-Trust, IAM/Privileged Access controls, and secure cloud design.
3. Automation & Reliability Engineering
- Implement automation frameworks for deployments, health checks, backup/restore, and operational tasks (Ansible, Terraform, CI/CD).
- Drive infrastructure-as-code practices and continuous improvement to reduce operational overhead.
- Lead the development of proactive self-healing capabilities and reliability enhancements.
4. Cross-Functional Leadership
- Lead a team of cloud engineers, security analysts, and operations specialists.
- Act as key technical authority for Operations, Architecture, and Engineering teams.
- Collaborate with vendors and partners on deployments, escalations, and service improvements.
- Support transformation initiatives such as virtualization to cloud-native migration.
5. Strategy, Governance & Reporting
- Develop operational KPIs, SLA adherence, and performance reports for senior management.
- Define operational standards, runbooks, SOPs, and governance frameworks.
- Contribute to long-term cloud roadmap, security strategy, and modernization initiatives.
Requirements
- 10+ years' experience in Telco Cloud Operations, NFV, or large-scale telecom infrastructure.
- Strong background in Security Operations, including SIEM, EDR, IDS/IPS, firewalls, vulnerability management, compliance, and incident response.
- Solid hands-on expertise in Cloud Platforms (OpenStack, VMware, Kubernetes, RedHat OpenShift) and VNF/CNF lifecycle management.
- Proven experience in RCA, incident/problem management, performance tuning, and observability tools (Grafana, Prometheus, Elastic).
- Demonstrated leadership managing cloud, security, and operations teams, with strong stakeholder and vendor engagement skills.
- Ability to define and maintain SOPs, governance standards, KPIs, SLAs, and contribute to cloud modernization initiatives.
- Bachelor's degree in IT/Computer Science/Telecommunications; certifications in Security, Kubernetes, RedHat, ITIL, or Cloud are an added advantage.
- Eligibility: Open only to Malaysian Citizens or Foreign Expats with Permanent Residency / Resident Pass in Malaysia.
- Strong communication, analytical mindset, and willingness to support critical escalations/on-call rotation.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Malaysia (MY) || Shah Alam
Req ID: 777220
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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